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Key | Meaning |
---|---|
R | Research - Technology may be under evaluation and is not being used in production |
P | Pilot - Technology approved for small-scale production use only. |
I | Invest - Technology recommended for wide-spread deployment. |
M | Maintain - New implementations are not encouraged. Existing systems may continue to rely upon these components and extend existing implementations. Product may be maintained but not planned for upgrades except bug fixes. |
D | Disinvest - Technology is in the process of being phased out. |
U | Unsupported - Technology is not advised for use in production systems. |
The Customer Service program focuses on coordinating Service Desk functions, Access Management, and general end-user support and communications. <<FILL IN AREA INFORMATION HERE>>
Tool/Technology | Platform | Comments | 2 | 0 | 0 | 8 | 2 | 0 | 0 | 9 | 2 | 0 | 1 | 0 |
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
|
| Q1 | Q2 | Q3 | Q4 | Q1 | Q2 | Q3 | Q4 | Q1 | Q2 | Q3 | Q4 | |
MySQL 4 | Solaris |
| I | I | M | M | D | D | D | D | U | U | U | U |
MySQL 5 | Solaris | nothing in production yet, just beginning to look at conversion of existing apps | R | R | P | P | P | P | I | I | I | I | I | I |
PHP4 | Solaris |
| M | M | M | M | M | M | M | M | D | D | D | D |
PHP5 | Solaris | nothing in production yet, just beginning to look at conversion of existing apps | R | R | R | R | R | R | P | P | I | I | I | I |
cusspclient | Solaris | enables php apps to communicate with mandarin permit server | M | M | M | M | M | M | M | M | D | D | D | D |
Remedy 7 fat client | Windows XP | not fully functional in Vista; not patch for daylight savings time changes | M | M | M | M | M | M | M | M | D | D | D | D |
Remedy 7 web client | web (kind of) | doesn't support all browsers; major performance problems under investigation | P | P | P | P | P | P | P | P | I | I | I | I |
Ruby on Rails 1.8x | Solaris |
| P | P | P | P | I | I | I | I | I | I | I | I |
Procmail | Solaris |
| I | I | I | I | I | I | I | I | I | I | I | I |
Avaya Call Management System |
| provided and maintained by NCS | I | I | I | I | I | I | I | I | I | I | I | I |
Sendmail | Solaris | needs upgrading/patching according to S&O | I | I | I | I | I | I | I | I | I | I | I | I |
Remedy 7 Incident Management | Solaris | provided and maintained by IS | I | I | I | I | I | I | I | I | I | I | I | I |
Adobe CS3 | Mac/Windows |
| I | I | I | I | I | I | I | I | M | M | M | M |
Apache 1.3.x | Solaris |
| I | I | I | M | M | M | D | D | D | U | U | U |
Apache 2.x | Solaris |
| R | R | R | P | P | P | I | I | I | I | I | I |
Wordpress | Solaris |
| I | I | I | ? | ? | ? | ? | ? | ? | ? | ? | ? |
Wordpress MU | Solaris |
| R | R | P | ? | ? | ? | ? | ? | ? | ? | ? | ? |