The following table represents the keys used in this architecture table and their meanings.

Key

Meaning

R

Research - Technology may be under evaluation and is not being used in production

P

Pilot - Technology approved for small-scale production use only.

I

Invest - Technology recommended for wide-spread deployment.

M

Maintain - New implementations are not encouraged. Existing systems may continue to rely upon these components and extend existing implementations. Product may be maintained but not planned for upgrades except bug fixes.

D

Disinvest - Technology is in the process of being phased out.

U

Unsupported - Technology is not advised for use in production systems.

 The Customer Service program focuses on coordinating Service Desk functions, Access Management, and general end-user support and communications.

Tool/Technology

Platform

Comments

2

0

0

8

2

0

0

9

2

0

1

0


 

 

Q1

Q2

Q3

Q4

Q1

Q2

Q3

Q4

Q1

Q2

Q3

Q4

MySQL 4

Solaris

 

I

I 

M 

M 

D

D 

D 

D 

U

U 

U 

U 

MySQL 5

Solaris

nothing in production yet, just beginning to look at conversion of existing apps

R

R 

P 

P 

P 

P 

I 

I 

I 

I 

I 

I 

PHP4

Solaris

 

M

M 

M 

M 

M 

M 

M 

M 

D 

D 

D 

D 

PHP5

Solaris

nothing in production yet, just beginning to look at conversion of existing apps

R

R 

R 

R 

R 

R 

P 

P 

I 

I 

I 

I 

cusspclient

Solaris

enables php apps to communicate with mandarin permit server

M

M 

M 

M 

M 

M 

M 

M 

D 

D 

D 

D 

Remedy 7 fat client

Windows XP

not fully functional in Vista; not patch for daylight savings time changes

M

M 

M 

M 

M 

M 

M 

M 

D 

D 

D 

D 

Remedy 7 web client

web (kind of)

doesn't support all browsers; major performance problems under investigation

P

P 

P 

P 

P 

P 

P 

P 

I 

I 

I 

I 

Ruby on Rails 1.8x

Solaris

 

P

P 

P 

P 

I 

I 

I 

I 

I 

I 

I 

I 

Procmail

Solaris

 

I

I

I

I

I

I

I

I

I

I

I

I

Avaya Call Management System

 

provided and maintained by NCS

I

I

I

I

I

I

I

I

I

I

I

I

Sendmail

Solaris

needs upgrading/patching according to S&O

I

I

I

I

I

I

I

I

I

I

I

I

Remedy 7 Incident Management

Solaris

provided and maintained by IS

I

I

I

I

I

I

I

I

I

I

I

I

Adobe CS3

Mac/Windows

 

I

I

I

I

I

I

I

I

M

M

M

M

Apache 1.3.x

Solaris

 

I

I

I

M

M

M

D

D

D

U

U

U

Apache 2.x

Solaris

 

R

R

R

P

P

P

I

I

I

I

I

I

Wordpress

Solaris

 

I

I

I

?

?

?

?

?

?

?

?

?

Wordpress MU

Solaris

 

R

R

P

?

?

?

?

?

?

?

?

?