Finish current uPortal upgrade project (Chris O'Brien - PM)Wiki Markup
Finish current uPortal upgrade project (Chris O'Brien - PM) Project targeted to complete by 5/31/11
Includes (as noted in Approved Change Order 001):
1. Scalability/Linear testing https://jira.cornell.edu/browse/UPORTALUPG-188
2. Fully Transition production support from the Fully Transition production support from the E-Team to the A-Team (ISIS); which includes the following tasks:
a. Internal Procedures\[1\]
i. Updating/maintaining groups Internal Procedures[1]
i. Updating/maintaining groups https://jira.cornell.edu/browse/UPORTALUPG-263
ii. Adding group definitions to Announcements
ii. Adding group definitions to Announcements https://jira.cornell.edu/browse/UPORTALUPG-247
b. Production Support Transition from Engineering team to Production Support Transition from Engineering team to A-Team (A-Team Hand-Off Docs) https://jira.cornell.edu/browse/UPORTALUPG-44 ; including:
i. CAS provisioning under puppet including:
i. CAS provisioning under puppet https://jira.cornell.edu/browse/UPORTALUPG-284
ii. "hardening" of uPortal production environment
ii. “hardening” of uPortal production environment https://jira.cornell.edu/browse/UPORTALUPG-283
c. Standard Operating Procedures (SOPs):
i. Operating Procedures for Infrastructure Standard Operating Procedures (SOPs):
i. Operating Procedures for Infrastructure https://jira.cornell.edu/browse/UPORTALUPG-56
ii. Engineering/Architecture Docs
ii. Engineering/Architecture Docs https://jira.cornell.edu/browse/UPORTALUPG-41
iii. ISIS Disaster Recovery (DR) Docs
iii. ISIS Disaster Recovery (DR) Docs https://jira.cornell.edu/browse/UPORTALUPG-42
iv. Configuration Management (CM) Docs
iv. Configuration Management (CM) Docs https://jira.cornell.edu/browse/UPORTALUPG-43
v. Hosting Disaster Recovery (DR) Docs
v. Hosting Disaster Recovery (DR) Docs https://jira.cornell.edu/browse/UPORTALUPG-52
vi. Hosting Release Management (new channels) Docs
vi. Hosting Release Management (new channels) Docs https://jira.cornell.edu/browse/UPORTALUPG-55
3. Support of LaunchPad performance testing (if needed) Support of LaunchPad performance testing (if needed) https://jira.cornell.edu/browse/UPORTALUPG-270
4. Stabilization period (includes problem resolution)
Production Support for the myCornell framework will be handled as follows for the interim period (until transition from the E-Team to the A-Team is complete as noted above):
Ø Tier 1 calls à Help Desk à Portal Administrator
Ø Tier 2 calls à Portal Administrator à A-Team à E-Team
A Service Support Team has been formed and includes members from the Help Desk.
Any issues/fixes will be batched up and prioritized with the Portal Administrator, Service Owner, Service Manager and the A-Team.
As additional Reference Groups are defined, the Portal Administrator will coordinate with the A-Team to have these applied to the PAG groups and/or Announcements as needed per Standard Maintenance requests.
LaunchPad "loose-ends":
1. Performance testing and resolution (if needed) Stabilization period (includes problem resolution)
Production Support for the myCornell framework will be handled as follows for the interim period (until transition from the E-Team to the A-Team is complete as noted above):
Ø Tier 1 calls à Help Desk à Portal Administrator
Ø Tier 2 calls à Portal Administrator à A-Team à E-Team
A Service Support Team has been formed and includes members from the Help Desk.
Any issues/fixes will be batched up and prioritized with the Portal Administrator, Service Owner, Service Manager and the A-Team.
As additional Reference Groups are defined, the Portal Administrator will coordinate with the A-Team to have these applied to the PAG groups and/or Announcements as needed per Standard Maintenance requests.
LaunchPad “loose-ends”:
1. Performance testing and resolution (if needed) https://jira.cornell.edu/browse/LAUNCHPADENHANCEMENTS-92
2. Stabilization period (includes problem resolution)
Administrative "loose-ends":
1. Prepare support FAQs, Help URLs, etc.:
a. FAQ and Feedback pages Stabilization period (includes problem resolution)
3. User preferences needs fixing https://jira.cornell.edu/browse/UPORTALUPG-328
Administrative “loose-ends”:
1. Prepare support FAQs, Help URLs, etc.:
a. FAQ and Feedback pages https://jira.cornell.edu/browse/UPORTALUPG-220
2. New & Revised CIT Services documentation New & Revised CIT Services documentation https://jira.cornell.edu/browse/UPORTALUPG-127
3. Final Final uPortal/LaunchPad environment sign-off https://jira.cornell.edu/browse/UPORTALUPG-272
On-going operational support and enhancements
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- Unicon would install uPortal code into Cornell Subversion
- Apply the following:
- update 3.???2.4
- Pulled DLM FragmentsDLM
- provide instruction to Cornell on how to build and install
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