Review reminders for the specific month.

• And complete any left over from previous month(s).

See below section, "Annual actions or reminders, by month".

Look over every ticket a month old and older and ensure there is a pertinent "next step" written in the Work Detail tab.

• Ask client for status report if awaiting their action, as appropriate.

For more complete instructions and motivations, see section "Review & Additional follow up" at Remedy.

Review at the Thursday Group meeting, first one of the month. (Started 4/9/15.)

ChemIT newsletter

OR: Specify months, if not monthly

\\files.cornell.edu\as\chm\DEPT\Dept\Stockroom\QBBackup

Files generated by QuickBooks, on exit. Check for recent date-stamps.

Quarterly (which months?): Review training and certification progress, accomplishments, and intentions.

• Refresh plan, as appropriate.

Reflect: Track accomplishments, for both group and individually.

Accomplishments tracking

Challenge, Action, Result.

http://www.prepary.com/tracking-your-accomplishments/

Example: April 2015: Ticket cleaned up such that count went to 48 (or whatever) from a high of 150 (or whatever). Resulted in (elaborate on positive effect on service and us).

Use form within each person's Performance Dialogue goals section. Do at least quarterly?

Server updates & patching

• Microsoft Patch Tuesday - Most updates released 2nd Tuesday of each month. Updates may be:
  • Auto-installed overnight (most systems)
  • Manual install - Hyper-V Host servers
• Additional updates are released at other times, and will be installed during monthly updates unless critical.
• Synology updates are not released on a fixed schedule. They are assessed when released. Critical patches are installed during the next MS server patch cycle. Non-critical patches are installed within 3 months of release.

• Manual install & reboot on Hyper-V host servers is usually performed within 2 days of release.
  • Auto-install systems will install & reboot either same day (Win 2008 and below) or within 3 days (Win 2012 and above).

• Systems involving the stockroom system are either patched after close of business (4 PM), or scheduled daytime periods
• Synology updates require turning off the primary Hyper-V server (SERV-05), and ChemIT file server (VSRV-02) during updates. As this causes a longer down time, non-critical updates may be held for later install

• .

Fiscal year begins.

CCB's Incoming Faculty procedures and reminders

Update Dreamspark CCB user list, to expire 10/15 (8:00AM) of each year (our choice).

• Requires getting current people data from Kevin Ashman (new grads,PostDocs, RA's, etc.) and Joyce (new faculty).

Include Faculty, Students (grads only), and Staff (PDA's, but not most CCB staff)

• https://e5.onthehub.com/WebStore/Security/Signin.aspx?ws=00096070-810a-e311-93f3-b8ca3a5db7a1&vsro=8&action=signout&JSEnabled=1

Review which email lists we are on. Clarify any designated responsibilities to each other, if any.

What are expectations regarding whose reading what?

Our lists are parked in a MS Excel file, "ChemIT staff and email lists", located on ChemIT's file server:

R:\Chem IT\IT Support

http://www.it.cornell.edu/services/elist/howto/user/whichlists.cfm

Schedule per Dave and Larry, 10/2015.

Chemistry IT's notes, as of 10/2017: The lock on the 248 Baker cluster room takes 4 C batteries and they are NOT sold at the Chemistry stockroom. C batteries are sold at the LASSP stockroom in Clark/PSB.

ACL exceptions review

ID Finder (if not this month, when?)

Get current people data from Kevin Ashman (new grads assigned to groups), for billing.

• Confirm first with PatH that grads are in groups.

Annual staff performance dialogue (review) process begins.

• For February YR1 - January YR2

Spring. Specify months

(per cluster, if more than one month total)

Start review of almost all license renewal counts and reminders.

• Coordinate with CIT's announcements? Get from them cost estimates and share with CCB.

Specify licenses and expiration dates. Ex: MATLAB, Mathematica, LabView.

ChemDraw expires each July

:

• Expect info from Library by late April. Data-point: They got info from vendor around mid-April in 2015.

Process idea: Use web form; compile info centrally.

http://it.chem.cornell.edu/chemdraw/

Non-issue, due to site-licensing:  Most MS (ex Office), most Adobe (Acrobat), AutoDesk

Inventory check-up (do every other year? Last started Summer 2014, and took ~9 mos!)

• For billing true-up
• For h/w lifecycles

Hardware lifecycle reviews: (how orchestrate, if not done ad hoc?)

• Dept (CCB, Physics)
• Research groups?

4/22/15. from MH: We are under software maintenance for the Intel compiler 2-seat floating license we have until August 17^, 2015. Before that date, we need to purchase the renewal ( SKU PCE999LFAM02ZZZ ) for approximately $1000 split costing between Scheraga, Hoffmann, and Ananth. Probably purchase from CDWG.