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How can working more closely with Chemistry IT benefit you and your group? |
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See also
- All groups must use certain Chemistry IT services
- Draft Opt-in example from Michael Lenetsky
- 2) Service Offerings for Opt-out Partial Support Groups
- Much of the initial source data came from <R:\Chem IT\IT Support\Support Standards>.
These services are provided to Opt-in groups
- Groups may elect not to use most of the listed Chemistry IT services.
- The few exceptions are noted
- below. Some "required" services apply to all groups, including Opt-out groups.
- Opt-in groups may opt-out specific systems from being managed by Chemistry IT, but no change in billing.
Desktop and laptop support
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Basic computer support, software, and IT security services
- Buy standard, recommended computers.
- Process purchasing of Dell or Apple (Mac) desktops and laptops through University Purchasing.
- Install contemporary, factory-like Windows or Mac OS on Dell or Apple hardware, if hardware supports it (limit of 1 hour).
- Process standard warranty services .Coordination for Dell and Apple systems, including packing and at-cost shipping.
- Configure and assist with Cornell's email and calendar services.
- Purchase software, and coordinate campus and other license management.
- Distribute software licenses and media.
- Consultation services, 30 minutes per issue.
- Consult on what hardware to buy and where. Includes consideration of best pricing and service, quality, and warranty options.
- Consult on personal mobile solutions.
- Consult on support options for systems more than 6 years old or running non-contemporary operating systems.
- Consult on backup strategies and options.
- First-look for hard drive recovery situations, and referral as appropriate.
- Assist graduate students regarding their personal systems.
- Advise on IT security, as well as malware remediation options.
- Advise on Cornell IT policies and share Chemistry IT's best practices.
- Opt-in extras:
- Required: Opt-in groups must support Chemistry IT's maintenance of a complete hardware inventory. Includes , including computers and printers within Opt-in groups.
- By default, group computers are managed by ChemIT, placed on Chemistry's network, and have monitoring and updating software installedChemistry IT. Group may opt-out specific systems, but no change in billing. Services for managed computers include:
- Installation, troubleshooting, and diagnostics on systems less than 6 years old using running contemporary operating systems.Installing and updating contemporary applications on ChemIT-managed computers (see Application Support, below, for details)
- Arrange standard back-ups where needed, with using CIT's EZ-Backup service.
- Enable NetID-based log-on user-level accounts.
- Enable special Admin Provision admin accounts for faculty member and IT Rep.
- If group shares distributes their Admin password to other additional group members,
- Warranty service coordination for almost any hardware, through University Purchasing.
- Process purchasing of almost any hardware and peripherals.
- Best-effort user assistance (limit of 30 minutes).
- Recommend and purchase department phones, tablets, and phone services
- Consult on personal mobile solutions.
Application support
- For select software used by more than one group, maintain vendor relationships, purchase software, and coordinate campus and other license management.
- Run departmental license servers. Managing off-network license keys for select software.
- Maintain a central collection of shared media for some software installations, with a check-in and check-out process to reduce loss.
- Consultation services, 30 minutes per issue.
- Opt-in extras:
- For the group computers managed by ChemIT (see above) get many basic software applications installed and maintained. Such as MS Office, ChemDraw, and Identity Finder.
- Configuring and assistance with Cornell's email and calendar services (limit of 30 minutes), instead of going to CIT first.
Network support and IT Security
- this action will limit Chemistry IT's responsibilities.
- Install and update contemporary applications.
- Basic software includes MS Office, Adobe, ChemDraw, and Identity Finder.
- Ensure computers configured following best-practices for security and other considerations.
- Users must still engage in safe computing practices.
- Antivirus installation, management, and scanning.
- Software inventory and patching tools.
- Malware remediation. Detect and remove malware when feasible. Reconstruct systems, as appropriate.
- Manage IT Security incidents and warnings, coordinating with A&S IT Security Liaison and CIT as appropriate.
- Attach computers to instruments or specialized peripherals (limit of 3 hours).
- Instrument computers may not be used for general internet web surfing.
- Linux workstations are set up using a standard configuration.
- Process purchasing of almost any hardware and peripheral. Warranty service coordination.
Network and Cornell phone support
- Required: Manage and coordinate wired network activations with CIT.
- MAC address of system is required by CIT.
- Required: Manage all Cornell phones.
- Coordinate WiFi service issues in Chemistry spaces with CIT.
- Required: Manage and coordinate jack network activation with CIT (3 networks: Chemistry IT network, CIT's AccessNet, and A&S's RedNet).
- Includes maintaining required network machine registrations using CIT's tools (2 networks (Chemistry IT network and A&S's RedNet).
- Required: Manage all Cornell phone numbers, and device deployments and repairs, AUDIX, call groups, number changes, etc., with CIT.
- Coordinate RedRover/ eduroam service deficiencies in Chemistry spaces with CIT.
- Consultation services, 30 minutes per issue.
- Advise on security settings / implementation/ remediation options.
- Opt-in extras:
- For the group computers managed by ChemIT (see above) on Chemistry IT networks: Manage Chemistry
- , manage Chemistry IT's network firewall settings .Antivirus installation, management, and scanning
- .
- Malware remediation – help find, and remove malware (when possible). Reconstruct systems, as appropriate.
- Manage IT Security incidents and warnings, coordinating with A&S IT Security Liaison and CIT as appropriate.
- Ensure computers configured following best-practices for security and other considerations. (Users must still engage in safe computing practices.)
Printing support
- Required: Providing If a network is desired for a printer, Chemistry IT activates nearby network jack for printer to be added to 10-space (.
- MAC address
- of printer is required by CIT.
- Buy standard, recommended printers.
- Consultation services, 30 minutes per issue.
- Opt-in extras:
- Option to have printer managed by Chemistry IT. Services for managed standard printers include:
- Spare toner and ink supplies cached locally. And delivered and purchased on request, using group-provided default account number.
- Process and manage printers enrolled under Eastern Support Contract, if desired.
Troubleshoot and diagnostics on systems less than 6 years old (limit of 30 minutes) and consult on repair/ replace decisions.
- Process warranty or service contract, if applicable.
- Option to have printer managed by Chemistry IT. Services for managed standard printers include:
Research
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group web sites
- Consultation services, 30 minutes per issue.
- Consult regarding group web site hosting options.
Research Computing (not cluster or computational)
- Required: Process Sponsored NetID requests
- Required: Process Sponsored NetIDs to support group research.
- Update Active Directory group member information as provided by groups, to enable authorization to group and department resources.
- Establish group file shares, using CIT's SFS service. Do for both CIFS (Windows, Macs) and NFS (Linux) services.
Uses Cornell's Active Directory groups. - Consultation services, 30 minutes per issue.
- Recommend other on-campus or off-campus (commercial) resources, as appropriate.
- Opt-in extras:
- For the group computers managed by ChemIT (see above) on Chemistry IT networks:
- For "instrument" computers, similar criteria as listed under "Desktop and laptop support".
- For shared group computers, install and maintain.
- Includes standard CentOS 7 for workstations needing Linux.
- Assist with Cornell NetID and other Cornell accounts (limit of 30 minutes), instead of going to CIT first.
Research Computing (servers and high-performance computing)
- Consultation services, 30 minutes per issue.
- Recommend other on-campus or off-campus resources, as appropriate.
General Consulting
- Establish group file server services using CIT's service and maintain access groups.
Research Computing: Cluster and computational support
- Required: If a system is in Baker 248, it must be managed by Chemistry IT.
- Offer this support option even to groups who have otherwise opted-out. In which case:
- Opt-in charges would include a group fee and a computer count of the cluster.
- There would be no group member fee, or an accounting of any other computers in the group.
- Opt-in charges would include a group fee and a computer count of the cluster.
- Consider authorizing the grand-fathering in of extra Chemistry IT services to select groups.
- Needs analysis, design, time estimates, recommendations
- Project specification and management
- Opt-in extras:
- Create and maintain research clusters and servers using contemporary operating systems.
- For clusters, includes deploying specialized cluster-provisioning software
- Services do not include research application installation, configuration, testing, or de-bugging.
- Services do not include researcher's script creation, testing, or de-bugging.
- Create and maintain research clusters and servers using contemporary operating systems.
- Work with CIT and other campus computing partners
- Advise on Cornell computing policies.
- Referrals to campus and commercial resources
- to explore and refine their solutions.
- Assist with research grant proposal IT requirements
Research group web sites
- Consultation services, 30 minutes per issue.
- Consult regarding group web sites hosting options.
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- and associated IT-related budgeting.