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What services can PhysIT provide to the Physics Chair which they would value, above and beyond what Barry provides? |
Summary
Barry (LASSP) provides IT consulting support for the Chair's computer. However, PhysIT provides services in Physics Admin which the Chair depends on (network, printers, monitor) so this clarification can be helpful. |
Summary
(1) Barry is primarily responsible for providing IT consulting support for the Chair's computer.
- Barry is responsible to arrange staff consulting support for when he is not available.
(2) PhysIT is responsible to provide IT support for certain services the Chair's computer uses, and PhysIT is happy to facilitate using those services.
Specifically, PhysIT provides Physics Admin the following services which are used by the Chair's computerRegarding the Chair's computer, PhysIT is responsible for IT support for:
- The network used within the Physics Admin areas and thus facilitating connecting to them from .
- PhysIT is happy to facilitate connecting Jeevak's laptop to this network.
- Physics Admin printers and thus facilitating connecting to them.
- 1 Faculty room computer
- 1 printers (networked printer in Library)
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- The printers used within Physics Admin areas.
- PhysIT is happy to facilitate connecting Jeevak's laptop to these printers.
- The Chair's Apple monitor.
- PhysIT is happy to help in any way if their are issues with the monitor.
As of spring 2015, the current Chair is Jeevak Parpia <jmp9>.
- Jeevak received a new Apple Macbook Air (laptop computer) this spring 2015.
- The laptop computer was purchased with LASSP money and
Details
Networking and phones
PhysIT provides technical and administrative support (coordinated with Nancy Searles in Physics) for all Cornell CIT networking and telephones in the area, with the exception of the Nick's office computer.
For Nick's office computer, he will administer the IP connections directly with CIT (AccessNet). Even for Nick's office computer, if networking or telephone service is not working, he will contact PhysIT, who shall determine the cause of the problem and request assistance from CIT Network and Communication Services (NCS) as necessary.
Active Directory ( a.k.a "The Domain" )
PhysIT, as part of our standard management, attaches computers to the Cornell Active Directory service provided by CIT. Computers are placed in the Arts and Sciences Division, Physics Department Subdivision. As a a result of this, names for computers and user accounts can be somewhat limited (per CIT's requirements as part of managing this shared campus resource).
Nick's office computer will not be connected to the centralized management/Cornell Active Directory services, and as such will not gain from centralized management PhysIT uses. Also, Nick's computer will not have an administrative account for PhysIT's use.
The specific networked devices
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Specific computer(s)
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IT support from PhysIT
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IT support from Nick
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Network, with notes
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Other info
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2 Library computers
308A
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Convert to stand-up, lab kiosks. Continue running Win7.
Set up auto-login to a generic user-level account.
Primary support, including: Initial image and configuration, troubleshooting, upgrading software, and reimaging if broken.
Responsible for following IT policies in configuration.
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Nick has Admin access to make changes directly, and is responsible for changes made.
If ChemIT reimages the computer (with Nick's approval), Nick can either let us know of his changes, or he can re-do them if they are still necessary.
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Physics Admin
ChemIT registers devices
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2 MatLab computers
308
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Convert to stand-up, lab kiosks with MatLab, running Win7 (not WinXP)
Set up auto-login to a generic user-level account.
Primary support, including: Initial image and configuration, troubleshooting, upgrading software, and restoration.
Responsible for following IT policies in configuration.
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Nick has Admin access to make changes directly, and is responsible for changes made.
If ChemIT reimages the computer (with Nick's approval), Nick can either let us know of his changes, or he can re-do them if they are still necessary.
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Physics Admin
ChemIT registers devices
- set up by Barry.
- An Apple monitor was purchased with Physics Admin funds and set up by PhysIT.
Details and Notes
PhysIT can best support Physics Admin computers which use PhysIT installed OS, using our standard procedures.
- Any other system could theoretically be supported by PhysIT if we developed a negotiated support contract. However, such one-off systems are unlikely to be cost-effective for PhysIT to support
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1 Faculty room computer
308B
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Convert to a PhysIT staff computer.
Users login to their own account using their own NetIT credentials, providing them User-level access.
Primary support, including: Initial image and configuration, troubleshooting, upgrading software, and restoration.
Responsible for following IT policies in configuration.
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Nick has Admin access to make changes directly, and is responsible for changes made.
If ChemIT reimages the computer, Nick can either let us know of his changes, or he can re-do them if they are still necessary.
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Physics Admin
ChemIT registers devices
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For faculty use, gated by physical and social means, not technical.
Improvements desired?
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Printer in Library (networked, laser)
308A
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Primary support, including: Configuration and troubleshooting.
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Determine when operational needs or hassles warrant replacing the printer.
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Physics Admin
ChemIT registers devices
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No improvements desired.
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Nick's office computer
308C
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On Nick's request, we can recommend replacement hardware, procure hardware, initially set up OS and default applications, as PhyIT's schedule permits.
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Primary support, including: Initial image and configuration, troubleshooting, upgrading software, and restoration. Responsible for following IT policies in configuration and use.
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AccessNet
Annual registration by Nick
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To-do, PhysIT: Revert the recently purchased computer away from PhysIT's image.
No improvements desired.
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Printer at MatLab station (USB, inkjet)
308
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On Nick's request, we can recommend replacement hardware, procure hardware, as PhyIT's schedule permits.
If networked, PhysIT could take on primary support responsibilities, including configuration and troubleshooting.
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Primary support, including: Configuration and troubleshooting.
Determine when operational needs or hassles warrant replacing the printer.
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n/a
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No improvements desired
Currently shared
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Anything else in the lab, not listed above
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n/a
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All primary support provided by Nick.
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Notes
A few best practices include:
- All use of computers is at the user-level, not as Admin.
- Use Admin account to elevate privileges within the user account or to temporarily login as Admin to make the necessary changes.
- Don't establish network shares.
Helpful links
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- .