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Dan was not able to "Elevate Customer Client Privileges" it was grayed out.
- Ask user for admin rights if they have them
- User accepts in dialog box
- User an account that is know to have admin rights on the machine
- Login pops up
- Ask the sponsor (team lead) to grant admin rights to the machine
- Not sure about the details, assuming the sponsor gets an email and approves
Reviewed the tabs at the top of the Bomgar tool. Screen shots will be helpful at some point.
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Wondered if there was already some Bomgar documentation out there that at least describes the layout and what the buttons mean, etc. A crib sheet or something. A web page something similar to what was done for active directory.
http://www.bomgar.com/docs/content/index.htm
http://www.bomgar.com/docs/content/webhelp/documents.htm
NOTE: See "Quick Guides" at the bottom of the second above link.
OR right here: http://www.bomgar.com/docs/content/quickguides/representative-console.htm
Dan demonstrated a cool method for pushing a website to the end users browser.
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We'll continue to work on the process and get with Jeff so the documentation is in sync with the documentation.
FAQs:
- What is Bomgar and how is it used?
- Modes: Jump mode, non-jump mode (create a matrix/table)
- Differentiate between administrative IT staff and others?
- Noted that remote desktop is still enabled, will it be disabled in favor of Bomgar? Question for steering committee.
- Will the use of jump client be decided by individual units?
- Privacy
- Confidential data and encrypted folders
- What if I'd rather have a support person come to me?
- What is installed on my machine?
- Supported hardware
- Who will have access to my machine and why?
Jump process.
- Create an MSI file and IT could install it on your machine (you would not know that it happened). Would this be part of a standard (managed) desktop.
- Use the "push pin" icon. Can pin to user or team.
- User must allow when using the "pin" icon.
- Can end or hold session.
- Tech will have a list of jump clients.
- Can click on Jump Icon to reconnect to remote machine.
--NOTE: there was a firewall issue where my machine was passively listening on 5832, but could not connect from the server. Had to disable my firewall. - NOTE: There is an icon in my system tray for Bomgar. Also, Bomgar is in my installed software list. And it is also shows up in extended services, running as a service.
- I added TCP port 5832 as a firewall exception. Seemed to still be an issue when trying to reconnect via the jump client. Dan resent me the email, an we were able to connect. He reconnected and tried to do the pin, I may not have answered fast enough, I wasn't pinned.
- Must allow popups in the browser and file download. File download may not be as big an issue, you can click on the direct link.
- We were able to re-pin the jump client. Dan is seeing if he can reconnect with the firewall enabled and port exception in place and was able to connect OK.