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The Support Team members will have detailed functional understanding of different FOLIO applications and workflows relevant to their work areas. The Support Team will work with the CUL-IT Technical Support and the FOLIO Governance Committee as follows: 

Functional Support – provided by Support Team 

Technical Support – provided by CUL IT 

FOLIO Governance Committee 

Assigning permissions, settings
  • Configuration of and assigning Settings, etc. 
  • FOLIO functional, process, and workflow questions and issues 
  • Permission sets 
  • Integrations 
  • Liaison with EBSCO hosting 
  • Oversight 
  • Enhancement requests 
  • Security 

The Convener will act as team lead with a total time commitment of 10 hours/week in order to coordinate the Support Team as well as contributing to its work. The time commitment for each additional Support Team member should not exceed 4 hours/week. 

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