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Info pertains just to Vonnie's use of Vertere

Windows 10

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Service Pack upgrades to Creator (spring, 1703) and Fall Creator (fall, 1709) broke bar-code scanner access used for Vertere data. Here's the remedy.

Summary

• Within the Admin account (log in as Admin), get both "Windows Mobile device connectivity"-related Services to run with the "Local System account".

Steps, with further details and context below

• Log out of Vonnie's account and log into Admin account.
• Launch Services via "Run as Admin" (shift-key to get option on primary-click).
• Open "Windows Mobile 2003-based device connectivity" service, click on "Log On" tab, and change it to Local user.
• Alternate-click on "Windows Mobile-based device connectivity" to stop it. Then change it to Local user, as with the above service. Restart it.
• Restart computer to ensure changes "take".
• Confirm works for Vonnie's account by inserting scanner into base and having application auto-open and be navigable to the file she needs.

More detailed diagnosis and fix presumptions

Update: 11/16/2017, ticket INC000002108633. Fall Creator update (1709) produced same problem. Fixed trivially using instructions below. Success!

INC000001958040 and INC000001966279, 5/12/2017 and 5/23/2017, respectively. Fixed with assistance from Vertere. Here's how:

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Step 2: Vertere staff hadn't heard of this problem. With the above success, they then tried the "Local System account" trick from above on the similar service listed right after it, alphabetically (Windows Mobile-something-or-otherbased device connectivity). And after restarting that service, the Symbol Windows CE USB was again available from Windows Explorer (and similarly visible within WMDC). Thus, problem truly fixed.

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