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Computer-specific service support
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Computers managed by Chemistry IT have certain characteristics or limitations, most of which are inherent to the tools we use and the need to control staff costsexhibit certain attributes.
The chart below represent the minimums required for a system to be on a Chemistry IT network and for it to receive the standard service level support from Chemistry IT. Exceptions are possible through an agreement by Chemistry IT, in balance with the concern being addressed.
| Standard configuration's attribute | Reason for attribute | Instances when attribute is a problem | Options |
|---|---|---|---|
| System is on a secured network, trusting itself more open to devices on that network. | Enables trusted access to network services and protects systems on a shared network by preventing initiation of off-network access. | System has server-like functions | eduroam, AccessNet, or RedNet |
| System is automatically restarted when required by OS and application updates managed by vendor, CIT, A&S IT, or Chemistry IT. | Some updates, particularly Windows monthly MS patching, require restarts to complete. | Systems in the middle of data collection or computational processes. | Spectrum of options, informed by risks, needs, technological capabilities, and human factors. |
| System has a fixed, standardized name. | This requirement stems from CIT managing a university-wide service (Active Directory), and does not come from Chemistry IT. | A vendor-provided computer may not permit a change in its name. | ? |
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