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Standards and procedures for Chemistry IT and Physics IT staff
| Expectations | Notes |
|---|---|
| "Cancel" (or "Turbo cancel") any non-ticket. Such as announcements from Craig Wiggers, junk emails, etc. | Helps keep Remedy reporting more accurate, naturally. |
| Flag every newly assigned ticket with "In Progress" as soon as you know about it. | All team members know you know about the ticket. |
All tickets Subjects must all start with approved group name, depending on who the request is coming from. Name must be followed by hyphen with spaces before and after. In Physics, these are:
In Chemistry, see full-page sheet with ~40 groups listed. | Useful for quick, unambiguous searching within Remedy. Necessary for certain Remedy reporting. |
| Clear email received checkbox as soon as you know about it. | All team members know you know about recent emails sent to the ticket. |
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