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Documentation mostly of value to ChemIT Chemistry IT and Physics IT staff. |
Standards and procedures for Chemistry IT and Physics IT staff
ExpectationExpectations | Notes |
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Flag every newly assigned ticket with "In Progress" as soon as you know about it. | All team members know you know about the ticket. |
All tickets Subjects must all start with approved group name , using, depending on who the request is coming from. Name must be followed by hyphen with spaces before and after. In Physics, these are:
In Chemistry, see full-page sheet with ~40 groups listed. | Useful for quick, unambiguous searching within Remedy. Necessary for certain Remedy reporting. |
Clear email received checkbox as soon as you know about it. | All team members know you know about recent emails sent to the ticket. |
Quick links
Log into Remedy (either)
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