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Basic computer support, software, and IT security services
- Required: Provide network connection to CIT's AccessNet or A&S's RedNet for systems not managed by Chemistry IT. And Chemistry IT's network for systems managed by Chemistry IT.
- Buy standard, recommended computers.
- Process purchasing of Dell or Apple (Mac) desktops and laptops through University Purchasing.
- Install contemporary, factory-like Windows or Mac OS on Dell or Apple hardware, if hardware supports it (limit of 1 hour).
- Process standard warranty services .Coordination for Dell and Apple systems.
- Configure and assist with Cornell's email and calendar services
- Purchase software, and coordinate campus and other license management.
- Distribute software licenses .Distribute software and media.
- Consultation services, 30 minutes per issue.
- Consult on what hardware to buy and where. Includes consideration of best pricing and service, quality, and warranty options.
- Consult on personal mobile solutions.
- Consult on support options for systems more than 6 years old or running non-contemporary operating systems.
- Consult on backup strategies and options.
- First-look for hard drive recovery situations, and referral as appropriate.
- Assist graduate students regarding their personal systems.
- Advise on IT security, as well as malware remediation options.
- Advise on Cornell computing IT policies and share Chemistry IT's best practices.
- Opt-in extras:
- Required: Opt-in groups must support Chemistry IT's maintenance of a complete hardware inventory. Includes , including computers and printers within Opt-in groups.
- By default, group computers are managed by Chemistry IT and placed on Chemistry's network. Group may opt-out specific systems, but no change in billing. Services for managed computers include:
- Installation, troubleshooting, and diagnostics on systems less than 6 years old running contemporary operating systems.
- Arrange standard back-ups where needed, using CIT's EZ-Backup service.
- Enable NetID-based log-on user-level accounts.
- Enable special Admin Provision admin accounts for faculty member and IT Rep.
- If group distributes their Admin password to additional group members, this action will limit Chemistry IT's responsibilities.
- Install and update contemporary applications.
- Basic software includes MS Office, Adobe, ChemDraw, and Identity Finder.
- Research applications include ChemDraw as well as software groups may have to pay for.
- Ensure computers configured following best-practices for security and other considerations.
- Users must still engage in safe computing practices.
- Antivirus installation, management, and scanning.
- Software inventory and patching tools.
- Malware remediation. Detect and remove malware when feasible. Reconstruct systems, as appropriate.
- Manage IT Security incidents and warnings, coordinating with A&S IT Security Liaison and CIT as appropriate.
- Attach computers to instruments if hardware supports it (limit of 1 hour).
- Instrument computers may not be used for general internet web surfing
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- Linux workstations are set up using a standard configuration.
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- Process purchasing of almost any hardware and peripherals.
- Recommend and purchase department phones, tablets, and phone services
- Consult on personal mobile solutionsperipheral. Warranty service coordination.
Network and Cornell phone support
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