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- Groups may elect not to use most of the listed Chemistry IT services.
- The few exceptions are noted
- below. Some required services apply to all groups, including Opt-out groups.
- Opt-in groups may opt-out specific systems from being managed by Chemistry IT, but doing so makes no change in billing.
Desktop and laptop support
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- For select software used by more than one group, maintain vendor relationships, purchase software, and coordinate campus and other license management.
- Run departmental license servers. Managing off-network license keys for select software.
- Chemistry IT staff to hand-enter license numbers, if necessary on systems not managed by Chemistry IT.
- Maintain a central collection of shared media for some software installations, with a check-in and check-out process to reduce loss.
- Consultation services, 30 minutes per issue.
- Opt-in extras:
- For the group computers managed by ChemIT ChemIT (see above) get many basic software applications installed and maintained. Such as
- Includes MS Office, Identity Finder.
- On request: ChemDraw
- and other research applications (some of which require group's to pay for).
- Configure and assist Configuring and assistance with Cornell's email and calendar services (limit of 30 minutes), instead of going having to go to CIT first.
- For the group computers managed by ChemIT ChemIT (see above) get many basic software applications installed and maintained. Such as
Network support and IT Security
- Required: Manage and coordinate jack network activation with CIT (3 networks: Chemistry IT network, CIT's AccessNet, and A&S's RedNet).
- Includes maintaining required network machine registrations using CIT's tools (2 networks (: Chemistry IT network and A&S's RedNet).
- MAC address of system is required by Chemistry IT.
- Required: Manage all Cornell phone numbers, and device deployments and repairs, AUDIX, call groups, number changes, etc., with CIT.
- Coordinate RedRover/ eduroam service deficiencies in Chemistry spaces with CIT.
- Consultation services, 30 minutes per issue.
- Advise on security settings / implementation/ remediation options.
- Opt-in extras:
- For the group computers managed by ChemIT (see above) on Chemistry IT networks:
- Manage Chemistry's network firewall settings.
- Antivirus installation, management, and scanning.
- Malware remediation – help find, and remove malware (when possible). Reconstruct systems, as appropriate.
- Manage IT Security incidents and warnings, coordinating with A&S IT Security Liaison and CIT as appropriate.
- Ensure computers configured following best-practices for security and other considerations. (Users must still engage in safe computing practices.)
Printing support
- Required: Providing If a network is desired for a printer, Chemistry IT activates nearby network jack for printer to be added to 10-space (MAC address required), if networking is desired.
- Buy standard, recommended printers.
- Consultation services, 30 minutes per issue.
- Opt-in extras:
- Option to have printer managed by Chemistry IT. Services for managed printers include:
- Spare toner and ink supplies cached locally. And delivered and purchased on request, using group-provided default account number.
- Process and manage printers enrolled under Eastern Support Contract, if desired.
Troubleshoot and diagnostics on systems less than 6 years old (limit of 30 minutes) and consult on repair/ replace decisions.
- Process warranty or service contract, if applicable.
- Option to have printer managed by Chemistry IT. Services for managed printers include:
Research
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group web sites
- Consultation services, 30 minutes per issue.
- Consult regarding group web sites hosting options.
Research Computing
- Required: Process Sponsored NetIDs to support group research.
- Update Active Directory group member information as provided by groups to Chemistry IT, to enable authorization to group and department resources.
- Establish group file shares, using CIT's SFS service. Do for both CIFS (Windows, Macs) and NFS (Linux) services.
- Uses Cornell's Active Directory groups, managed by Chemistry IT.
- Consultation services, 30 minutes per issue.
- Recommend other on-campus or off-campus (commercial) resources, as appropriate.
- Advise on Cornell computing policies.
- Opt-in extras:
- For the group computers managed by ChemIT (see above) on Chemistry IT networks:
- For "instrument" computers and shared group computers, similar criteria and services as listed under "Desktop and laptop support".
- For shared group computers, install and maintain.
- If Linux is required, includes contemporary CentOS for workstations.
- Cluster support
- Create and maintain research clusters using contemporary CentOS and specialized cluster-provisioning software.
- Does not include research application installation, configuration, or de-bugging.
- Does not include researcher's script de-bugging
- .
- Create and maintain research clusters using contemporary CentOS and specialized cluster-provisioning software.
- Assist with Cornell NetID and other Cornell accounts (limit of 30 minutes), instead of going having to go to CIT first.
- For the group computers managed by ChemIT (see above) on Chemistry IT networks:
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- Consultation services, 30 minutes per issue.
- Recommend other on-campus or off-campus resources, as appropriate.
General Consulting
- Needs analysis, design, time estimates,
- recommend options for larger IT projects.
- Project specification and management.
- Work with CIT and other campus computing partners
- Advise on Cornell computing policies.
- Referrals to campus and commercial resources
- to explore and refine their solutions.
- Assist with research grant proposal IT requirements
- and associated IT-related budgeting.
Suggestions regarding Research
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Computing
- Enable option for an opt-out group to opt-in just their cluster.
- Group fee and computer count of cluster. (No user fee, or count of other computers.)
- Authorize grand-fathering in extra Chemistry IT services to select groupsConsultation services, 30 minutes per issue.Consult regarding group web sites hosting options.