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- Required: Provide network connection to CIT's AccessNet or ChemistryA&S's RedNet ( for systems not managed by Chemistry IT), and Chemistry IT's network for systems managed by Chemistry IT.
- Buy standard, recommended computers.
- Process purchasing of Dell or Apple (Mac) desktops and laptops through University Purchasing.
- Install contemporary, factory-like Windows or Mac OS on Dell or Apple hardware, if hardware supports it (limit of 1 hour).
- Process standard warranty services.
- Coordination for Dell and Apple systems, including packing and at-cost shipping.
- Consultation services, 30 minutes per issue.
- Consult on what hardware to buy and where. Includes consideration of best pricing and service, quality, and warranty options.
- Consult on support options for systems more than 6 years old or running non-contemporary operating systems.
- Consult on backup strategies and options.
- Opt-in extras:
- Required: Opt-in groups must support Chemistry IT's maintenance of a complete hardware inventory. Includes computers and printers within Opt-in groups.
- By default, group computers are managed by ChemIT, placed on Chemistry's network, and have monitoring and updating software installed. Group may opt-out specific systems, but no change in billing. Services for managed computers include:
- Installation, troubleshooting, and diagnostics on systems less than 6 years old using contemporary operating systems.
- Installing and updating contemporary applications on ChemIT-managed computers (see Application Support, below, for details)
- Arrange standard back-ups where needed, with EZ-Backup service.
- Enable NetID-based log-on user-level accounts.
- Enable special Admin accounts for faculty member and IT Rep.
- If group shares password to other group members,
- Warranty service coordination for almost any hardware, through University Purchasing.
- Process purchasing of almost any hardware and peripherals.
- Best-effort user assistance (limit of 30 minutes).
- Recommend and purchase department phones, tablets, and phone services
- Consult on personal mobile solutions.
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