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• All groups must use certain Chemistry IT services
• Draft Opt-in example from Michael Lenetsky
• 2) Service Offerings for Opt-out Groups

Groups may elect not to use these Chemistry IT services, all of which are

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included for Opt-in groups:

Desktop and laptop support

• Required: Provide network connection to CIT's AccessNet or Chemistry's RedNet (for systems not managed by Chemistry IT).
• Buy standard, recommended computersConsultation on what hardware to buy and where (limit of 30 minutes). Includes consideration of best pricing and service, quality, and warranty options.
  • Process purchasing of Dell or Apple (Mac) desktops and laptops through University Purchasing.
• Warranty service coordination for Dell and Apple systems, including packing and at-cost shipping.
• Consult on backups.
• Provide network connection to CIT's AccessNet or Chemistry's RedNet for systems not managed by ChemIT.
• Install contemporary, factory-like Windows or Mac OS on Dell or Apple hardware, if hardware supports it (limit of 1 hour).
• Process standard warranty services.
  • Coordination for Dell and Apple systems, including packing and at-cost shipping.
• Consultation services, 30 minutes per issue.
  
  • Consult on what hardware to buy and where. Includes consideration of best pricing and service, quality, and warranty options.
  • Consult on support options for systems more than 6 years old or running non-contemporary operating systems.
  • Consult on backup strategies and options.
• Opt-in extras:
  • By default, have group computers are managed by ChemIT and thus , placed on Chemistry's network, and have monitoring and updating software installed. Group may opt-out specific systems, but no change in billing. Services for managed computers include:
    • Installation, troubleshooting, and diagnostics on systems less than 6 years old using contemporary operating systems.
    • Installing and updating contemporary applications on ChemIT-managed computers (see Application Support, below, for details)
    • Arrange standard back-ups where needed, with EZ-Backup service.
    • Enable NetID-based log-on user-level accounts.
    • Enable special Admin accounts for PI and select, trained group members.faculty member and IT Rep.
      • If group shares password to other group members,
  • Warranty service coordination for almost any hardware, through University Purchasing.
  • Consult and process Process purchasing of almost any hardware and peripherals.
  • Best-effort user assistance (limit of 30 minutes).
  • Recommend and purchase department phones, tablets, and phone services
  • Consult on personal mobile solutions.

Application support

• Software consulting. Software vendor negotiations, purchase of For select software (all are used by more than one group), maintain vendor relationships, purchase software, and coordinating coordinate campus and other license management.
• Running Run departmental license servers. Managing off-network license keys for select software.
• Central Maintain a central collection of shared media for some software installations, with a check-in and check-out process to reduce loss.
• Consultation services, 30 minutes per issue.
• Opt-in extras:Consultation on what hardware to buy and where
  • Configure and help with Cornell's email and calendar services (limit of 30 minutes).
  • If system is managed by Chemistry IT, Group computers managed by ChemIT  (see above) get many basic software applications are installed and maintained, such . Such as MS Office and ChemDraw.

Printing support

• • Configuring and assistance with Cornell's email and calendar services (limit of 30 minutes), instead of going to CIT.

Printing support

• Required:
• Process purchasing of recommended printer.
• Providing network jack for printer to be added to 10-space (MAC address required), if desired.
• Buy standard, recommended printers.
• Consultation services, 30 minutes per issue.
• Opt-in extras:
  • Option to have printer managed by Chemistry IT. Services for managed printers include:
    • Spare toner and ink supplies cached locally. And delivered and purchased on request, using group-provided default account number.
    • Process and manage printers enrolled under Eastern Support Contract, if desired.

    • Troubleshoot and diagnostics on systems less than 6 years old (limit of 30 minutes) and consult on repair/ replace decisions.

    • Process warranty or service contract, if applicable.

Network support and IT Security

• Required: Manage and coordinate jack network activation with CIT (Chemistry network, AccessNet, and RedNet).
• Coordinate RedRover/ eduroam service deficiencies in Chemistry spaces with CIT.
• Opt-in extras:
  • For ChemIT-managed computers Group computers managed by ChemIT (see above) on Chemistry IT networks:
  • • Manage Chemistry's network firewall settings.
    • Manage IT Security incidents and warnings, coordinating with A&S IT Security Liaison and CIT as appropriate.
    • Ensure computers configured following best-practices for security and other considerations. (Users must still engage in safe computing practices.)

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