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Support Level | Which groups get this support | Support summary | Notes |
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General consultation | All Chemistry research groups. | 30 minutes consultation and assistance per issue. | Chemistry IT staff welcome learning of your needs and working with your group to determine how we can best assist. |
Standard support | Default service level within Chemistry. | Extended consultation, needs elicitation, and crafting options. All systems are managed following Chemistry IT standards.
Special requests are fee-based. | Monthly billing is based on the group's number of computers and members.
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Opt-out support | Groups who have requested Opt-out support. | General consultation only. Special requests are fee-based. | No monthly billing based on group's computers or members. Group has no systems managed by Chemistry IT. |
Special requests | Provided to Chemistry research groups requiring additional services.
| Subsidized fee-based services. | $20/hour for Enhanced Support Standard support groups. $40/hour for Baseline Support-only groupsOpt-out systems and Opt-out groups. |
Chemistry IT provide efficient service delivery
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