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Support Level | Which groups get this support | Support summary | Notes | ||||
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General consultationBaseline Support | All Chemistry research groups. | 30 minutes consultation or services | |||||
Opt-out Support | Groups who have requested Opt-out Support. | Baseline Support Special requests are fee-based. | May use Baseline Support. No monthly billing based on group's computers or members. Group has no systems managed by Chemistry IT. | ||||
and assistance per issue. | Chemistry IT staff welcome learning of your needs and working with your group to determine how we can best assist. | ||||||
Standard support | Enhanced SupportDefault service level within Chemistry. | Extended consultation, needs elicitation, and crafting options. All systems are managed following Chemistry IT standards.
Baseline Support and Managed systems
Special requests are fee-based. | Monthly billing is based on the group's number of computers and members. | An Enhanced Support group
| . Doing
| , however
| |
Opt-out support | Groups who have requested Opt-out support. | General consultation only. Special requests are fee-based. | May use Baseline Support. No monthly billing based on group's computers or members. Group has no systems managed by Chemistry IT. | ||||
Special requests | Provided to Chemistry research groups requiring additional services.
| Subsidized fee-based services. | $20/hour for Enhanced Support groups $40/hour for Baseline Support-only groups |
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