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Support Level | Which groups get this support | Support summary | Notes |
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Baseline Support | All Chemistry research groups. | 30 minutes consultation or services | |
Opt-out Support | Groups who have requested Opt-out Support. | Baseline Support Special requests are fee-based. | May use Baseline Support. No monthly billing based on group's computers or members. Group has no systems managed by Chemistry IT. |
Enhanced Full Support | Default service level within Chemistry. | Baseline Support and Managed systems. Special requests are fee-based. | Monthly billing is based on the group's number of computers and members.
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Special requests | Provided to Chemistry research groups requiring additional services. | Subsidized fee-based services | $20/hour for Full Enhanced Support groups $40/hour for Baseline Support-only groups |
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