All Chemistry groups must utilize and support these Chemistry IT-mediated services and processes:

• Hardware inventory maintenance process. Includes all university (group) computers, tablets, and printers. And any non-wireless networked device.
  • Includes any wired network device's MAC addresses, whether used or not.
  • Secure disposal and recycling of computing equipment, including monitors.
• Process all network jack activations. Includes Chemistry IT-managed network, CIT's AccessNet, and Chemistry's RedNet.
• Maintain Cornell's Active Directory information for all Chemistry groups.
• Processing all CIT SFS (file shares: CIFS and NFS) service requests. Uses Cornell's Active Directory.
• Process all Sponsored NetID requests.
• Process all Guest ID requests.
• Coordinate with CIT all services related to Cornell phones, phone number changes, phone jack needs, and AUDIX services.
• (Groups to keep Chemistry IT informed of IT security issues they are facing for which Chemistry IT is not managing?)

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Chemistry IT managing a system, on Chemistry IT's network.

• Only available to Opt-in groups.
  • Default option for those Opt-in groups.

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Efficient process for most systems means quicker turn-around and support.

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• NetID-based log-ons or group-user logon (AD-based)
• Some network protocols are not supported via initiated-in-bound, such as <ssh> and server protocols (web server, ftp server, etc.).
• Instrument computers are single-purpose and not with a public IP.

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• Report problems.
• Respond to options on proposed fixes.

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Group managing a system, on RedRover (CIT), AccessNet (CIT), or RedNet (A&S).

• Only option to opt-out groups.
• An option, per computer, for Opt-in groups.

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No limitation on how computer is configured or used, as long as University policies are observed.

Any input from Chemistry IT will be inefficient since each system likely very different from each other across groups.

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• Chemistry IT cannot helped (unless hourly paid?)
• Will require group members' time and effort for even basic installs.

See also

• 1) Services Chemistry IT must perform for groups

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Groups may elect not to use these Chemistry IT services, all of which are free to Opt-in groups:

Desktop and laptop support

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• Group file shares, using CIT's SFS service. For both CIFS (Windows, Macs) and NFS (Linux) services.
• Opt-in extras:
  • For ChemIT-managed computers on Chemistry IT networks:
    • For "instrument" computers, similar criteria as listed under "Desktop and laptop support".
    • For shared group computers, install and maintain.

Services paid for by the Group

Example of services we offer at subsidized hourly rates

Installing contemporary, factory-like Linux on Dell hardware less than 5 years old.

Application installation.

Installation media for Windows XP (asked for on 8//29/16).

Clusters and Servers

Baseline maintenance rates are calculated at 33% of CAC's rates for similar, though not identical, services.

Change requests, including installing applications, are charged at our "opt-in" labor rates.

Examples of baseline maintenance:

Consultation on needs and purchasing (20 hour limit)

Examples of above-baseline maintenance:

Labor

Subsidized hourly rates:

• Opt-in: $20/hour
• Opt-out: $40/hour

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Add more categories from source page, "ChemIT Services Overview":

• R:\Chem IT\IT Support\Support Standards

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