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| Table of Contents |
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General Computing Support, by Level of Service
Base-line support for all groups in Chemistry | Full support for groups billed monthly | Special Request considerations Hourly, fee-based service | Notes | ||||
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| Install new department computers (Cornell owned (including grant-funded) computers with contemporary operating systems. | Enable NetID access, via Active Directory | Special or old operating system, or unique or troublesome configurations. | Contemporary operating systems for Windows, Macintosh, | Linux (CentOS)),and CentOS Linux. | |||
| Faciliate installation of Cornell-licensed software, whenever Chemistry IT is a gate-keeper. | Install any required software and develop strategies to update it. | Old or unsupported applications or drivers. | |||||
| none | Maintain updates and migrate to contemporary operating systems and applications. | ||||||
| Hardware repairs, warranty service coordination. | |||||||
| Secure disposal & recycling of computing equipment | |||||||
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| none | Configure & help with email | This is a CIT service | |
| none | Backups |
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| – consult & arrange where needed. | ||
| none | Troubleshooting, Diagnostics |
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15 minute limit on user assistance.
| Included |
Software
- Application consultation
- Software vendor negotiations, purchase, campus and other license management
- Installation, updates, troubleshooting
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