Excerpt |
---|
What do you need to do? We are here to help your research group achieve your goals. |
Table of Contents
Table of Contents |
---|
Levels of service for research groups
Support Level | Which groups get this support | Notes |
---|---|---|
Baseline services | Provided to all Chemistry research groups. | An explicit opt-out process, applying to the entire group.
|
Full support | Provided to Chemistry research groups which are billed monthly. | Default services level |
Special request | Provided to Chemistry research groups requiring additional services. | $20/hour for Full support groups $40/hour for Baseline support-only groups |
General Computing Support, by Level of Service
Base-line support for all groups in Chemistry | Full support for groups billed monthly | Special Request considerations Hourly, fee-based service | Notes |
---|---|---|---|
Install new department computers (Windows, Macintosh, Linux (CentOS)), | |||
- systems & maintain Install new department computers (Windows, Macintosh, Linux-1000 systems)
- Operating system and application installation
- Hardware repairs, warranty service coordination
- Secure disposal & recycling of computing equipment.
- Configure & help with email
- Backup – consult & arrange where needed.
- Troubleshooting, Diagnostics
- User assistance
Software
- Application consultation
- Software vendor negotiations, purchase, campus and other license management
- Installation, updates, troubleshooting
Printing
- Printer specification, purchase, setup, networking and configuration
- Toner & ink supplies (Stock standard supplies, purchase others)
Mobile computing
- Recommend & purchase department phones, tablets, phone services
- Consult on personal mobile solutions
IT Purchasing
- Computers, clusters, printers, accessories, software for department and research needs
- Consult on specifications, quality, service, best pricing, warranty options, and University purchasing policies.
- Identify recommended products special deals from Cornell approved vendors.
- Process orders through University Purchasing systems.
Research Computing
- Group file sharing needs- Local and CIT Servers, cloud services, etc.
- Create and maintain Research clusters, High Performance Computing
- Linux OS consulting, configuration, management
- Instrumentation and Group computers
- Recommend other on campus or off campus resources where appropriate.
Telecommunications – Phone & Network
- Orders and service for phones and network connections
- Phones feature requests – Audix, call groups, number changes etc.
- Maintain department networks, machine registrations, firewalls
Computer Accounts
- Manage User Accounts
- Create & maintain special administrator accounts
- access authorization to group and department resources
- assistance with Cornell NetID and other Cornell accounts
IT Security
- Manage security of department IT resources – computers, file shares, networks, etc.
- Keep up-to-date on IT issues & policies
- Antivirus installation, management, scanning
- Malware remediation – help find, and remove malware (when possible). Reconstruct systems
- Advise on security settings / implementation
Web management
- Manage chemistry.cornell.edu department web site
- Consult / assist with group web sites
General Consulting
...