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- In Remedy – Most complete, a bit slower, allows you to enter needed info in correct places, as well as sending the client a message with ticket number. This is good – we want clients to know their issue is being tracked.
- From the ChemIT Request form – Provides faster initial entry – allows you to included needed info, as well as entering the client in the NetID field which will send them the call info. Details will be in the work info, and will still need to be edited in Remedy fields.
- From your email or ChemIT – Please don’t do this. It makes a call in the wrong name (yours or ChemIT!), wrong notificationthus sends the confirmation notification to the wrong email (again, you or ChemIT!), and the ticket still needs to be edited anyhow, so it doesn’t save time, and . And this process doesn’t get the client in the loop.
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- We can request to modify ProdCats.
- We cannot add/ modify OpCats.
See also
Gotchas if ticket passed from CIT back to ChemIT
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