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Excerpt

Documentation of Harold Scheraga's office phone forwarding set-up.

In January 6, 2016, Harold called Chemistry IT for help with his office's phone set-up regarding forwarding calls.

He wanted to know what to buttons to press on the office phone to cancel whatever he had set up.

  • Oliver could not understand from Harold what the set up was, or even if what he wanted to do was activate or cancel a set-up,

This is our best guess what Harold needed:

  • Press: # 9

We believe he uses "Call Forwarding Busy/ No Answer", which gets activated (by whom?) using *3, and then the 5-digit extension.

Note that # 9 will cancel either "Call Forwarding Busy/ No Answer" OR "Call Forwarding All Calls". The latter is activated using *2.