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| Task | Notes |
|---|---|
Review reminders for the specific month.
| See below section, "Annual actions or reminders, by month". |
| Invoicing to department groups, including faculty. | ChemIT's billing to faculty |
| Remedy ticket counts | Remedy snapshot of current tickets |
| Review ticket-related reminders | See below section, "Ticket-related reminders with future dates/ triggers". |
Look over every ticket a month old and older and ensure there is a pertinent "next step" written in the Work Detail tab.
| For more complete instructions and motivations, see section "Review & Additional follow up" at Remedy. Review at the Thursday Group meeting, first one of the month. (Started 4/9/15.) |
| Review loaned items. | See paper record, on ChemIT's bulletin board. |
ChemIT newsletter OR: Specify months, if not monthly | ChemIT newsletter |
| Stockroom: Verify backups are happening | \\files.cornell.edu\as\chm\DEPT\Dept\Stockroom\QBBackup Files generated by QuickBooks, on exit. Check for recent date-stamps. |
Quarterly (which months?): Review training and certification progress, accomplishments, and intentions.
| CompTIA certification, training, and related |
Reflect: Track accomplishments, for both group and individually. | Challenge, Action, Result. http://www.prepary.com/tracking-your-accomplishments/ Example: April 2015: Ticket cleaned up such that count went to 48 (or whatever) from a high of 150 (or whatever). Resulted in (elaborate on positive effect on service and us).
|
| Grow: Track individual goals, progress, and next steps. | Use form within each person's Performance Dialogue goals section. Do at least quarterly? |
Server updates & patching
|
|
Annual actions or reminders, by month
| Month | Task | Notes |
|---|---|---|
| July | Add any new research group to ChemIT's billing. | Fiscal year begins. |
| August | (n/a) | Fall semester begins. |
| August | Renew Dreamspark, when due every 3 years | Expires on 8/31/2016 (as of 12/2014) |
| September | Update Dreamspark CCB user list, to expire 10/15 (8:00AM) of each year (our choice). | Include Faculty, Students (grads only), and Staff (PDA's, but not most CCB staff) |
| September | Review which email lists we are on. Clarify any designated responsibilities to each other, if any. What are expectations regarding whose reading what? | Our lists are parked in a MS Excel file, "ChemIT staff and email lists", located on ChemIT's file server: R:\Chem IT\IT Support http://www.it.cornell.edu/services/elist/howto/user/whichlists.cfm |
| October | Change batteries in 248 Baker door lock (C batteries) | Schedule per Dave and Larry, 10/2015. |
| November | ACL exceptions review ID Finder (if not this month, when?) | ACL: Martin (Hoffmann, Sol), done 6/14 and 11/14. |
| Dec-Jan | Lab & Classroom updates | Review needs and pending updates to faculties, complete during break when possible. |
| Feb | Annual staff performance dialogue (review) process begins.
| |
| Mid-Feb | Faculty hires. Determine if any, and investigate so as to prepare for their arrival, as appropriate. | |
Spring. Specify months (per cluster, if more than one month total) | Cluster and other HPC computers: Planning, learn of anticipated changes. | |
| March | Clusters and other HPC computers: Verify accounts on cluster and other HPC computers. | Ensure folks need access accounts on each system. |
| March 2016 | Cluster updates, every ~3 months. | Lulu and others doing them Nov/ Dec 2015. |
| March | If needed, buy more plastic wired twist-tie dispensers, at Agway (garden supply) | By October, this garden supply item is no longer available. Cheaper than via Amazon. |
| March, end of | Complete staff performance dialogue (review) process. | Staff performance dialogues process |
| Late March or early April | Summer student employee recruitment | Student hiring |
| May/ June | Start review of almost all license renewal counts and reminders.
Specify licenses and expiration dates. Ex: MATLAB, Mathematica, LabView. ChemDraw expires each July:
| Process idea: Use web form; compile info centrally.
http://it.chem.cornell.edu/chemdraw/ Non-issue, due to site-licensing: Most MS (ex Office), most Adobe (Acrobat), AutoDesk |
| May, into the summer | Inventory check-up (do every other year? Last started Summer 2014, and took ~9 mos!)
Hardware lifecycle reviews: (how orchestrate, if not done ad hoc?)
| |
| June | Intel software renewal | 4/22/15. from MH: We are under software maintenance for the Intel compiler 2-seat floating license we have until August 17, 2015. Before that date, we need to purchase the renewal ( SKU PCE999LFAM02ZZZ ) for approximately $1000 split costing between Scheraga, Hoffmann, and Ananth. Probably purchase from CDWG. |
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