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It won’t know you’re sending to ChemIT, and will send the request to the CU Help desk. Just don’t.
- Yes, we know that if there is the correct ticket number in the subject line it should get processed correctly. But even knowing that, still don't do this.
Enter new calls
- In Remedy – Most complete, a bit slower, allows you to enter needed info in correct places, as well as sending the client a message with ticket number. This is good – we want clients to know their issue is being tracked.
- From the ChemIT Request form – Provides faster initial entry – allows you to included needed info, as well as entering the client in the NetID field which will send them the call info. Details will be in the work info, and will still need to be edited in Remedy fields.
- From your email or ChemIT – Please don’t do this. It makes a call in the wrong name, wrong notification, and still needs to be edited anyhow, so it doesn’t save time, and doesn’t get the client in the loop.
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