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- Track most every non-project request, called a "ticket".
- A snapshot of "open" tickets: Title description, who it's assigned to, date it was created, its status, etc.
- Monthly count of tickets per person completed.
Tools and Techniques
SWOT
- Strengths (internal)
- Weaknesses (internal)
- Opportunities (external)
- Threats (external)
Example
Context
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