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1. You may Bcc: CRCF.
   1. Since you can't Bcc: from within Remedy's email, this is often the reason you will want to do this in the first place. :-)
2. Do NOT Bcc: ChemIT.
   1. See above for why.
3. You must include the relevant ticket number in the Subject line
   1. Done so message is automatically associated within Remedy
   2. Usually done at the beginning of the Subject line.
4. Send as ChemIT.
   1. Done so if a reply comes, it also goes to Remedy. If sent as an individual, reply doesn't automatically go to Remedy.

Create canned searches: Quickly see just one person's tickets

In the "Filer by" pull-down option, create your own "My searches". Useful if you want to see just one person's tickets, for example:

('Assigned Group' = "Chemistry" OR 'Assigned Group' = "Physics" OR 'Assigned Group' = "Chemistry (L2)") AND ('Status' = "Pending" OR 'Status'  = "Assigned" OR 'Status'  = "In Progress") AND  'Assignee'  = "Oliver B Habicht"

To create, click on the magnifying glass ("Manage My Filters" stated when mouse-hovering over it). Click on the "New" button, give it a name, and enter in a search, such as the one above.

How to unlock closed tickets

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