...
| Task | Notes |
|---|---|
Review reminders for the specific month.
| See below section, "Annual actions or reminders, by month". |
| Invoicing to department groups, including faculty. | ChemIT's billing to faculty |
| Remedy ticket counts | Remedy snapshot of current tickets |
| Review ticket-related reminders | See below section, "Ticket-related reminders with future dates/ triggers". |
Look over every ticket a month old and older and ensure there is a pertinent "next step" written in the Work Detail tab.
| For more complete instructions and motivations, see section "Review & Additional follow up" at Remedy. Review at the Thursday Group meeting, first one of the month. (Started 4/9/15.) |
| Review loaned items. | See paper record, on ChemIT's bulletin board. |
ChemIT newsletter OR: Specify months, if not monthly | ChemIT newsletter |
| Stockroom: Verify backups are happening | \\files.cornell.edu\as\chm\DEPT\Dept\Stockroom\QBBackup Files generated by QuickBooks, on exit. Check for recent date-stamps. |
Quarterly (which months?): Review training and certification progress, accomplishments, and intentions.
| CompTIA certification, training, and related |
Reflect: Track accomplishments, for both group and individually. | http://www.prepary.com/tracking-your-accomplishments/ Start record, on another page. Example: April 2015: Ticket cleaned up such that count went to 48 (or whatever) from a high of 150 (or whatever). Resulted in (elaborate on positive effect on service and us). Challenge, Action, Result. |
| Grow: Track individual goals, progress, and next steps. |
Annual actions or reminders, by month
...