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1. You may Bcc: CRCF.
   1. Since you can't Bcc: from within Remedy's email, this is often the reason you will want to do this in the first place. :-)
2. Do NOT Bcc: ChemIT.
   1. See above for why.
3. You must include the relevant ticket number in the Subject line
   1. Done so message is automatically associated within Remedy
   2. Usually done at the beginning of the Subject line.
4. Send as ChemIT.
   1. Done so if a reply comes, it also goes to Remedy. If sent as an individual, reply doesn't automatically go to Remedy.

How to unlock closed tickets

• In our group, Michael Hint has the authority to unlock closed tickets.
• If Michael is not available, email CIT's TSP (Tech Support Provider Support ; Level 2), <tsphelp@cornell.edu>.

Clear your cache

Per CU's Remedy Support Team, 9/27/13: If you have issue with Remedy this morning, there is a good chance that the problem can be resolved by clearing your browser cache. Instructions for how to do this in the major browsers can be found at:

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