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Project targeted to complete by 5/31/11
Wiki Markup
1. Scalability/Linear testing [https://jira.cornell.edu/browse/UPORTALUPG-188]
2. Fully Transition production support from the Fully Transition production support from the E-Team to the A-Team (ISIS); which includes the following tasks:
a. Internal Procedures\[1\]
i. Updating/maintaining groups [ Internal Procedures[1]
i. Updating/maintaining groups https://jira.cornell.edu/browse/UPORTALUPG-263]
ii. Adding group definitions to Announcements [
ii. Adding group definitions to Announcements https://jira.cornell.edu/browse/UPORTALUPG-247]
b. Production Support Transition from Engineering team to Production Support Transition from Engineering team to A-Team (A-Team Hand-Off Docs) [https://jira.cornell.edu/browse/UPORTALUPG-44] ; including:
i. CAS provisioning under puppet [including:
i. CAS provisioning under puppet https://jira.cornell.edu/browse/UPORTALUPG-284]
ii. "hardening" of uPortal production environment [
ii. “hardening” of uPortal production environment https://jira.cornell.edu/browse/UPORTALUPG-283]
c. Standard Operating Procedures (SOPs):
i. Operating Procedures for Infrastructure [
c. Standard Operating Procedures (SOPs):
i. Operating Procedures for Infrastructure https://jira.cornell.edu/browse/UPORTALUPG-56]
ii. Engineering/Architecture Docs [
ii. Engineering/Architecture Docs https://jira.cornell.edu/browse/UPORTALUPG-41]
iii. ISIS Disaster Recovery (DR) Docs [
iii. ISIS Disaster Recovery (DR) Docs https://jira.cornell.edu/browse/UPORTALUPG-42]
iv. Configuration Management (CM) Docs [
iv. Configuration Management (CM) Docs https://jira.cornell.edu/browse/UPORTALUPG-43]
v. Hosting Disaster Recovery (DR) Docs [
v. Hosting Disaster Recovery (DR) Docs https://jira.cornell.edu/browse/UPORTALUPG-52]
vi. Hosting Release Management (new channels) Docs [
vi. Hosting Release Management (new channels) Docs https://jira.cornell.edu/browse/UPORTALUPG-55]
3. Support of LaunchPad performance testing (if needed) [ Support of LaunchPad performance testing (if needed) https://jira.cornell.edu/browse/UPORTALUPG-270]
4. Stabilization period (includes problem resolution)
Production Support for the myCornell framework will be handled as follows for the interim period (until transition from the E-Team to the A-Team is complete as noted above):
Ø Tier 1 calls à Help Desk à Portal Administrator
Ø Tier 2 calls à Portal Administrator à A-Team à E-Team
A Service Support Team has been formed and includes members from the Help Desk.
Any issues/fixes will be batched up and prioritized with the Portal Administrator, Service Owner, Service Manager and the A-Team.
As additional Reference Groups are defined, the Portal Administrator will coordinate with the A-Team to have these applied to the PAG groups and/or Announcements as needed per Standard Maintenance requests.
LaunchPad "loose-ends":
1. Performance testing and resolution (if needed) [ Stabilization period (includes problem resolution)
Production Support for the myCornell framework will be handled as follows for the interim period (until transition from the E-Team to the A-Team is complete as noted above):
Ø Tier 1 calls à Help Desk à Portal Administrator
Ø Tier 2 calls à Portal Administrator à A-Team à E-Team
A Service Support Team has been formed and includes members from the Help Desk.
Any issues/fixes will be batched up and prioritized with the Portal Administrator, Service Owner, Service Manager and the A-Team.
As additional Reference Groups are defined, the Portal Administrator will coordinate with the A-Team to have these applied to the PAG groups and/or Announcements as needed per Standard Maintenance requests.
LaunchPad “loose-ends”:
1. Performance testing and resolution (if needed) https://jira.cornell.edu/browse/LAUNCHPADENHANCEMENTS-92]
2. Stabilization period (includes problem resolution)
3. User preferences needs fixing [ Stabilization period (includes problem resolution)
3. User preferences needs fixing https://jira.cornell.edu/browse/UPORTALUPG-328]
Administrative "loose“loose-ends"ends”:
1. Prepare support FAQs, Help URLs, etc.:
a. FAQ and Feedback pages https://jira.cornell.edu/browse/UPORTALUPG-220
2. New & Revised CIT Services documentation https://jira.cornell.edu/browse/UPORTALUPG-127
3. Final uPortal/LaunchPad environment sign-off https://jira.cornell.edu/browse/UPORTALUPG-272
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