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  • Provide mentorship to new team members as well as returning team members (check for comprehension and take appropriate steps to guide growth)
  • Maintain high standards and high expectations; hold team members accountable by letting team members know when they are not performing well
  • Insist that expert team members empower novice members (see Novice-expert continuum) and seek out the appropriate experts with questions (not just Monroe)
  • Maintain regular electronic communication with team members as well as face-to-face meetings
  • Identify impediments to progress (team conflict, lack of accountability, etc.) and take active steps to address those impediments

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