Charge:
The E-Resources Troubleshooting Team is charged with developing consolidated, sensible workflows for addressing e-resource access problems at both institutions by July 2013. Work will progress in two phases: Investigation and Planning. The team will observe the "Operating Principles for Technical Services Integration" and will maintain up-to-date record of activities and progress on TSI Wiki and will provide monthly summary reports to TSI liaison.
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Liaison to TSI Steering Committee: Colleen Major (Columbia)