Add example messages, form results, etc... that show what an incoming problem report looks like.  This will give us clear examples of the the kind of information gathered,

Columbia

  • Personally identifiable information replaced with "XXXXXX." 
  • See also, attached screenshot of a problem report.

Email subject: The Handbook of Chemistry and Physics _-_3779

Body of email:

rmail

XXXXXX@columbia.edu

***

E-RESOURCE_PROBLEM_REPORT

IP_ADDRESS

74.64.XXX.XXX

DNS_NAME

cpe-74-64-120-118.XXXXXXXXX

BROWSER

Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; Trident/4.0; GTB7.4; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET4.0C; .NET4.0E)

RESOURCE

The Handbook of Chemistry and Physics

URL_USED

http://www.hbcpnetbase.com.ezproxy.cul.columbia.edu/

REFERRING_PAGE

https://library.columbia.edu/pamacea/login.html?target=/content/librarywebsecure/requestit/problem/form.html&pamservice=krb&userfile=

CONNECTION_LOCATION

OffCampus

PROBLEM_DESCRIPTION

I access the online addition of "The Handbook of Chemistry  and Physics", which requires I enter my Columbia ID and password. However, once on the website I am unable to open any information because it asks for an Athens ID if I click on any of the links. I can tell by the web address I am still considered "logged-in" by Columbia.


                                    • CONTACT INFO *********************

POSTING_DATE

Saturday, March 09, 2013 11:41:19

UNI

XXXXXXXX

EMAIL_ID

XXXXXX@columbia.edu

USER_NAME

XXXXXXX

DEPARTMENT

 

CU_STATUS

Student

OTHER_STATUS

 

KERBEROS_GROUPS

XXXXXXXX CLIOrestricted CNETrestricted XXXXXXXX

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