Add example messages, form results, etc... that show what an incoming problem report looks like. This will give us clear examples of the the kind of information gathered,
Columbia
- Personally identifiable information replaced with "XXXXXX."
- See also, attached screenshot of a problem report.
Email subject: The Handbook of Chemistry and Physics _-_3779
Body of email:
rmail |
XXXXXX@columbia.edu |
*** |
E-RESOURCE_PROBLEM_REPORT |
IP_ADDRESS |
74.64.XXX.XXX |
DNS_NAME |
cpe-74-64-120-118.XXXXXXXXX |
BROWSER |
Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; Trident/4.0; GTB7.4; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET4.0C; .NET4.0E) |
RESOURCE |
The Handbook of Chemistry and Physics |
URL_USED |
|
REFERRING_PAGE |
|
CONNECTION_LOCATION |
OffCampus |
PROBLEM_DESCRIPTION |
I access the online addition of "The Handbook of Chemistry and Physics", which requires I enter my Columbia ID and password. However, once on the website I am unable to open any information because it asks for an Athens ID if I click on any of the links. I can tell by the web address I am still considered "logged-in" by Columbia. |
|
|
POSTING_DATE |
Saturday, March 09, 2013 11:41:19 |
UNI |
XXXXXXXX |
EMAIL_ID |
XXXXXX@columbia.edu |
USER_NAME |
XXXXXXX |
DEPARTMENT |
|
CU_STATUS |
Student |
OTHER_STATUS |
|
KERBEROS_GROUPS |
XXXXXXXX CLIOrestricted CNETrestricted XXXXXXXX |