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- Cornell - replicate ejournal/database search functionality - Out of scope, but important
- Cornell - Is SerSol RM OK?
- E-resource management -
- Troubleshooting information access
Ticketing
- Broaden trial of UserVoice
- Look into Jira? Can it be made to work well for troubleshooting?
Other tools?
Access to information: What pieces of information are essential? What system contains that information.
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