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2) For non-ticketed work which takes more than 1 hour, record time and the associated "problem/ project" being worked on.
Method (DRAFT!)
For ANY multi-day >1 hour work, create a ticket, even if not an "incident" so we have a unique number associate with this mult-day work. Record time either there, or elsewhere, referencing ticket number. Add up total time at close of project, or when snapshot requested.
Also
Share information of our considerations and actions related to systems we have authority to manage. These can represent a necessarily dynamic "Standard of Practice Bar", if you will.
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