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Includes (as noted in Approved Change Order 001):
1.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Scalability/Linear testing [https://jira.cornell.edu/browse/UPORTALUPG-188]
2.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Fully Transition production support from the E-Team to the A-Team (ISIS); which includes the following tasks:
a.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Internal Procedures\[1\]
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp; &nbsp;&nbsp;&nbsp; i.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Updating/maintaining groups [https://jira.cornell.edu/browse/UPORTALUPG-263]
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; ii.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Adding group definitions to Announcements [https://jira.cornell.edu/browse/UPORTALUPG-247]
b.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Production Support Transition from Engineering team to A-Team (A-Team Hand-Off Docs) [https://jira.cornell.edu/browse/UPORTALUPG-44] ; including:
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; i.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; CAS provisioning under puppet [https://jira.cornell.edu/browse/UPORTALUPG-284]
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; ii.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; "hardening" of uPortal production environment [https://jira.cornell.edu/browse/UPORTALUPG-283]
c.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Standard Operating Procedures (SOPs):
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; i.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Operating Procedures for Infrastructure [https://jira.cornell.edu/browse/UPORTALUPG-56]
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; ii.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Engineering/Architecture Docs [https://jira.cornell.edu/browse/UPORTALUPG-41]
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; iii.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; ISIS Disaster Recovery (DR) Docs [https://jira.cornell.edu/browse/UPORTALUPG-42]
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; iv.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Configuration Management (CM) Docs [https://jira.cornell.edu/browse/UPORTALUPG-43]
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; v.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Hosting Disaster Recovery (DR) Docs [https://jira.cornell.edu/browse/UPORTALUPG-52]
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; vi.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Hosting Release Management (new channels) Docs [https://jira.cornell.edu/browse/UPORTALUPG-55]
3.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Support of LaunchPad performance testing (if needed) [https://jira.cornell.edu/browse/UPORTALUPG-270]
4.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Stabilization period (includes problem resolution)
&nbsp;
Production Support for the myCornell framework will be handled as follows for the interim period (until transition from the E-Team to the A-Team is complete as noted above):
&nbsp;
Ø&nbsp; Tier 1 calls à Help Desk à Portal Administrator
Ø&nbsp; Tier 2 calls à Portal Administrator à A-Team à E-Team
&nbsp;
A Service Support Team has been formed and includes members from the Help Desk.
&nbsp;
Any issues/fixes will be batched up and prioritized with the Portal Administrator, Service Owner, Service Manager and the A-Team.
&nbsp;
As additional Reference Groups are defined, the Portal Administrator will coordinate with the A-Team to have these applied to the PAG groups and/or Announcements as needed per Standard Maintenance requests.
&nbsp;
LaunchPad "loose-ends":
1.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Performance testing and resolution (if needed) [https://jira.cornell.edu/browse/LAUNCHPADENHANCEMENTS-92]
2.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Stabilization period (includes problem resolution)
&nbsp;
Administrative "loose-ends":
13.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; User Prepare support FAQs, Help URLs, etc.:
a.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; FAQ and Feedback pages [preferences needs fixing [https://jira.cornell.edu/browse/UPORTALUPG-328]
Administrative "loose-ends":
1.      Prepare support FAQs, Help URLs, etc.:
a.       FAQ and Feedback pages https://jira.cornell.edu/browse/UPORTALUPG-220]
2.      New & Revised CIT Services documentation [      New & Revised CIT Services documentation https://jira.cornell.edu/browse/UPORTALUPG-127]
3.      Final       Final uPortal/LaunchPad environment sign-off [https://jira.cornell.edu/browse/UPORTALUPG-272]
On-going operational support and enhancements
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