Finish current uPortal upgrade project (Chris O'Brien - PM) Wiki Markup
Finish current uPortal upgrade project (Chris O'Brien - PM) Project targeted to complete by 5/31/11
Wiki Markup |
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Includes (as noted in Approved Change Order 001): 1. Scalability/Linear testing [https://jira.cornell.edu/browse/UPORTALUPG-188] 2. Fully Transition production support from the E-Team to the A-Team (ISIS); which includes the following tasks: a. Internal Procedures\[1\] i. Updating/maintaining groups [https://jira.cornell.edu/browse/UPORTALUPG-263] ii. Adding group definitions to Announcements [https://jira.cornell.edu/browse/UPORTALUPG-247] b. Production Support Transition from Engineering team to A-Team (A-Team Hand-Off Docs) [https://jira.cornell.edu/browse/UPORTALUPG-44] ; including: i. CAS provisioning under puppet [https://jira.cornell.edu/browse/UPORTALUPG-284] ii. "hardening" of uPortal production environment [https://jira.cornell.edu/browse/UPORTALUPG-283] c. Standard Operating Procedures (SOPs): i. Operating Procedures for Infrastructure [https://jira.cornell.edu/browse/UPORTALUPG-56] ii. Engineering/Architecture Docs [https://jira.cornell.edu/browse/UPORTALUPG-41] iii. ISIS Disaster Recovery (DR) Docs [https://jira.cornell.edu/browse/UPORTALUPG-42] iv. Configuration Management (CM) Docs [https://jira.cornell.edu/browse/UPORTALUPG-43] v. Hosting Disaster Recovery (DR) Docs [https://jira.cornell.edu/browse/UPORTALUPG-52] vi. Hosting Release Management (new channels) Docs [https://jira.cornell.edu/browse/UPORTALUPG-55] 3. Support of LaunchPad performance testing (if needed) [https://jira.cornell.edu/browse/UPORTALUPG-270] 4. Stabilization period (includes problem resolution) Production Support for the myCornell framework will be handled as follows for the interim period (until transition from the E-Team to the A-Team is complete as noted above): Ø Tier 1 calls à Help Desk à Portal Administrator Ø Tier 2 calls à Portal Administrator à A-Team à E-Team A Service Support Team has been formed and includes members from the Help Desk. Any issues/fixes will be batched up and prioritized with the Portal Administrator, Service Owner, Service Manager and the A-Team. As additional Reference Groups are defined, the Portal Administrator will coordinate with the A-Team to have these applied to the PAG groups and/or Announcements as needed per Standard Maintenance requests. LaunchPad "loose-ends": 1. Performance testing and resolution (if needed) [https://jira.cornell.edu/browse/LAUNCHPADENHANCEMENTS-92] 2. Stabilization period (includes problem resolution) Administrative "loose-ends": 1. Prepare support FAQs, Help URLs, etc.: a. FAQ and Feedback pages [https://jira.cornell.edu/browse/UPORTALUPG-220] 2. New & Revised CIT Services documentation [https://jira.cornell.edu/browse/UPORTALUPG-127] 3. Final uPortal/LaunchPad environment sign-off [https://jira.cornell.edu/browse/UPORTALUPG-272] |
On-going operational support and enhancements
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