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Finish current uPortal upgrade project (Chris O'Brien - PM)
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Finish current uPortal upgrade project (Chris O'Brien - PM)
Project targeted to complete by 5/31/11
Includes (as noted in Approved Change Order 001):
1.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Scalability/Linear testing https://jira.cornell.edu/browse/UPORTALUPG-188
2.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Fully Transition production support from the E-Team to the A-Team (ISIS); which includes the following tasks:
a.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Internal Procedures\[1\]
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; i.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Updating/maintaining groups https://jira.cornell.edu/browse/UPORTALUPG-263
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; ii.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Adding group definitions to Announcements https://jira.cornell.edu/browse/UPORTALUPG-247
b.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Production Support Transition from Engineering team to A-Team (A-Team Hand-Off Docs) https://jira.cornell.edu/browse/UPORTALUPG-44 ; including:
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; i.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; CAS provisioning under puppet https://jira.cornell.edu/browse/UPORTALUPG-284
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; ii.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; "hardening" of uPortal production environment https://jira.cornell.edu/browse/UPORTALUPG-283
c.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Standard Operating Procedures (SOPs):
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; i.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Operating Procedures for Infrastructure https://jira.cornell.edu/browse/UPORTALUPG-56
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; ii.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Engineering/Architecture Docs https://jira.cornell.edu/browse/UPORTALUPG-41
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; iii.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; ISIS Disaster Recovery (DR) Docs https://jira.cornell.edu/browse/UPORTALUPG-42
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; iv.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Configuration Management (CM) Docs https://jira.cornell.edu/browse/UPORTALUPG-43
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; v.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Hosting Disaster Recovery (DR) Docs https://jira.cornell.edu/browse/UPORTALUPG-52
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; vi.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Hosting Release Management (new channels) Docs https://jira.cornell.edu/browse/UPORTALUPG-55
3.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Support of LaunchPad performance testing (if needed) https://jira.cornell.edu/browse/UPORTALUPG-270
4.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Stabilization period (includes problem resolution)
&nbsp;
Production Support for the myCornell framework will be handled as follows for the interim period (until transition from the E-Team to the A-Team is complete as noted above):
&nbsp;
Ø&nbsp; Tier 1 calls à Help Desk à Portal Administrator
Ø&nbsp; Tier 2 calls à Portal Administrator à A-Team à E-Team
&nbsp;
A Service Support Team has been formed and includes members from the Help Desk.
&nbsp;
Any issues/fixes will be batched up and prioritized with the Portal Administrator, Service Owner, Service Manager and the A-Team.
&nbsp;
As additional Reference Groups are defined, the Portal Administrator will coordinate with the A-Team to have these applied to the PAG groups and/or Announcements as needed per Standard Maintenance requests.
&nbsp;
LaunchPad "loose-ends":
1.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Performance testing and resolution (if needed) https://jira.cornell.edu/browse/LAUNCHPADENHANCEMENTS-92
2.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Stabilization period (includes problem resolution)
&nbsp;
Administrative "loose-ends":
1.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Prepare support FAQs, Help URLs, etc.:
a.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; FAQ and Feedback pages https://jira.cornell.edu/browse/UPORTALUPG-220
2.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; New & Revised CIT Services documentation https://jira.cornell.edu/browse/UPORTALUPG-127
3.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Final uPortal/LaunchPad environment sign-off https://jira.cornell.edu/browse/UPORTALUPG-272
On-going operational support and enhancements
Retire uPortal.cornell.edu - June 1, 2011
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