From 20130606Wed ChemIT roll-out meeting.
ChemIT Web Content & launch related tasks
User Documentation - R:\Chem IT\IT Support\Users & Groups
o How to add printers
o How to log on to file servers
o Software update & malware protection
o Computer login (& account activation)
o Sponsored NetID
Special Admin accounts
Some of Chemistry IT Support standards
o R:\Chem IT\IT Support\Support Standards
Software
o Available Software & licenses
o Staff – how to get MS Office for $10
o Getting Antivirus
Accounts
o Request access to group share
o Linux accounts
Procurement
Common Pointers to CIT docs
IT Security
RedRover
Network Access – Red Rover, Wired, personal vs cornell, VPN,
Telcom – request phone, changes
o Personal smartphone configuration
Front Page http://blogs.cornell.edu/chemit/
• Staff, Contact info, what we do, hours
• SEARCH docs on confluence
• How to request help, what info to include.
• Pointers to docs at https://confluence.cornell.edu/display/chemit/docs
• Support expectations
• Response time
• What we support
• Top level index of confluence
• ChemIT.chem.cornell.edu cname?
• IT.chem.cornell.edu
Other
Update references in CU Web documents (search crcf)
Update Phone Message
Email EGA for ChemIT news
Computing Representatives meeting?