Discussed points of harmony/discord
To do:
Continue to add to the harmony/discord list
Add examples of what problem reports look like
Add examples of typical and atypical problems
Brainstorm tracking system thoughts
- Existing system or something new?
- Features
- Able to take input from multiple sources (ideally all existing channels) - chats, e-mails, Webforms, handwritten napkins
- Fresh Desk? Jira?
- Single instance? Multiple, but compatible instances?
- Liisa/Adam survey info?
- Reporting possibilities? Who did what? What browsers involved? Patterns?
- Resolution
- Canned/editable responses
Jesse- get WebEx set up for recurring meetings.
Next week: Plan for reporting scope and nature of troubleshooting incidents?
Next meeting - Friday March 15th
No meeting - Friday the 22nd