Charge – We made an update to the draft charge (see below) to include recommending and implementing any tools that we feel will move us in the right direction
Chair – Jesse will chair
Regular meetings - Fridays at 11:00 am – Anne Kenney urges Cornell folks to make meetings 50 minutes as a way of reducing strain on people’s schedules. Any objections to the regular meetings being 11:00-11:50 (less if we get stuff done quickly)?
First action items:
- Update the “Systems Used for E-Resources” document (https://docs.google.com/spreadsheet/ccc?key=0Ap5Klzwi6yzSdDhyeXRWSkkzbU5tVEFnZXpwZFdiRkE&hl=en_US#gid=0) (Liisa/Susan)
- Gather list of the people, tasks, and FTE time spent on troubleshooting activities (Joyce/Jesse)
Topics that came up that we should address further:
- Incident Tracking/Ticketing system
- UserVoice
- Remote access tools