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Account Managers build and maintain relationships, create opportunities for collaboration and assist in building partnerships between Cornell departments/units and CIT in support of their IT needs.
Account Management team members, from left:
Ron Seccia, Account Manager
phone: 255-4126
Diane Sempler, Manager
phone: 255-5570
Aimee Decker, Account Manager
phone: 255-0823
Mike Ferdinando, Account Manager
phone: 254-8743
Our focus
Serve as a point of contact for CIT requests and issues requiring additional coordination or assistance. Act as an advocate in that AM strives to understand and represent the customer's IT needs
Assist in managing the health of the overall relationship between the customer organization and CIT
Assist in aligning the business direction of both the customer organization and CIT
[Our Services]
Build and maintain client relationships
Group facilitation
Issue resolution
Identify opportunities for common IT solutions
Organize cross-functional CIT resources
[Account Management Client List]
([more detail...])
Internal Account Management
- Serve as a point of contact for ATSUS services & specific client questions
- Better communication between CIT divisions & ATSUS
- Less confusion over expectations, roles, contacts, and project status
- [CIT Division List]