For service or supplies for Administrative/Teaching printers, contact ChemIT. We encourage you using our ChemIT service request webform. This documentation page also includes procedures for ChemIT staff.
CCB Administrative/Teaching staff should contact ChemIT for any printer issues, please
- Issues can include supplies, repairs, replacement, additions, and so forth.
Please use our web form's "printer" section, or include that info in your email to us:
- http://it.chem.cornell.edu/request/
- No need to put in an account number.
ChemIT staff procedures
This concerns CCB Administrative/Teaching printers covered by the Eastern contract ( they have an Eastern Inventory Tag on them ). Be warned that not all Administrative/Teaching printers are not under Eastern contract - toner is via the regular procurement procedures.
Supplies ordering for Eastern contract printers:
Get supplies from our toner cabinet. Reorder from Easter, filling form using snapshot below as a guide:
Print the resulting page after you submit so we have a time stamp record of the request. You should also receive an email from Eastern to crcf@cornell.edu acknowledging the order. Keep both the printout and the email until the order arrives - helps trace down what happened when toner doesn't arrive. They don't tell you a cartridge has gone out of stock until several days after the order is placed, this is why we keep one of every cartridge under contract.