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Purpose: Announce major changes that will be apparent to users of the affected CIT service.1

This template is used for communicating with end users as well as technical support providers. Communications to the latter group should include technical details (or a URL)  if the change may affect interoperability of services they provide, or if the change requires them to assist users. 

1 Some CIT services have existing methods for communicating directly with the users of their services. Changes to those services may be better handled using those methods.

download this Service Change template (MS Word)

From: Information Technologies Special Bulletins <itbulletin-mailbox@cornell.edu>

Subject: Change to XXXXX service
or
Subject: [3-4 words describing change, including service name]

Sentence 1 to include this info:

  • Date the change will be made
  • Service name

Sentences 2-4 to include this info:

  • Benefits of the change
  • Reason for making the change (OPTIONAL)
  • URL for more information (OPTIONAL)

[Additional sentences as needed to provide adequate detail on the impact or scope of the change.]

Final sentence: If you have questions or concerns about this change, please let us know at [EMAIL, PHONE, OR OTHER CONTACT METHOD].

Thank you.

Person's name (OPTIONAL)
Cornell Information Technologies
    CIT division or group (OPTIONAL)
E-mail address (OPTIONAL)
URL (OPTIONAL)

From: "Information Technologies Special Bulletins"

Subject: Closed captioning added to CUTV

CUTV now includes "closed captioning" -- also known as subtitles. This feature displays, in text form, the speech and sometimes other sounds in television programs.

To view closed captioning with CUTV, you need a TV that supports closed captioning. (Your owner's manual will indicate whether your TV does, and how to turn that feature on.)

Please note:

(a) Not all TV programs include closed captioning.

(b) Closed captioning is processed by TV sets, so you will not be able to see it if you're watching CUTV on a computer.

For more information about closed captioning, see
http://www.fcc.gov/cgb/consumerfacts/closedcaption.html

If you have any questions about the CUTV service, please call or e-mail the CIT Contact Center (helpdesk@cornell.edu or 255-8990).

Thank you.

M Scott Walters, ResNet Service Coordinator
http://www.cit.cornell.edu/cutv

From: "Information Technologies Special Bulletins"
SUBJECT: EZ-Backup not supported for Leopard (Mac OS 10.5)

If you use a Macintosh, please read on.

The current version of EZ-Backup is not supported for use with Apple's newest operating system, Mac OS 10.5 (Leopard), scheduled for release this Friday, October 26.

If you rely on EZ-Backup, you should consider delaying upgrading to Mac OS 10.5 (Leopard) until the end of November.

We anticipate having a compatible version of EZ-Backup available by November xx, pending IBM's expected release version 5.5 of Tivoli Storage Manager (the software that EZ-Backup uses) in late November.

We apologize for the inconvenience,

The CIT EZ-Backup Team.

From: "Information Technologies Special Bulletins"

Subject: Change re. Cornell personalized e-mail addresses

(Please note: This message has been sent to all faculty and staff.)

Please be advised that starting December 5, 2007, you can no longer expect Cornell's e-mail system to "find" the right recipient when you use something other than a person's NetID or special mailbox for the first part of their address (for example, "ezra.erwin @cornell.edu" instead of "ewe1 @cornell.edu").

The one exception is for individuals who have registered their "personalized" e-mail address (for example, "ezra.erwin @cornell.edu") with the new Cornell Optional E-mail Alias service. Mail sent to their registered e-mail alias will be delivered.

If you send a message to an e-mail alias that has NOT been registered, your message will be returned to you with an "unknown user" error.

If you're not sure whether an individual has registered their e-mail alias, the best way to ensure that your message is received is to address it to their NetID instead.

--------
DETAILS

In the past, you could e-mail people at their "@cornell.edu" address using some form of their real name (for example "ezra.erwin @cornell.edu" instead of "ewe1 @cornell.edu").

As long as no one else at Cornell had the same name, your message would be delivered to the right person.

Since this "fuzzy matching" only worked well for people who had a unique name, and it broke as soon as a name was no longer unique, Cornell Information Technologies (CIT) developed a better way to manage e-mail aliases.

This new system, the Cornell Optional E-mail Alias service, was launched in September 2007. To find out more, visit http://www.cit.cornell.edu/email/coea.html

Questions or comments? Please let the CIT Contact Center know at 255-8990 or helpdesk@cornell.edu

Thank you.
Cornell Information Technologies
E-mail Messaging Services

From: "Information Technologies Special Bulletins"
Subject: Win/Mac and Daylight Saving Time

(This message is being sent to all faculty and staff; a similar message is being sent to all students.)

As you may know, Daylight Saving Time will start 3 weeks earlier this
year, on Sunday, March 11, and end 1 week later, on November 4.

Most Windows and Mac computers require an operating system update to
accommodate the new Daylight Saving Time period.

Your computer should be all set if ...
(a) it runs Windows XP (SP2), Mac 10.3, or Mac 10.4, and
(b) it is set to allow automatic updates from Microsoft or Apple, and
(c) it has been updated since Feb. 16, 2007

Windows Vista does not need updating.

If your computer does not allow automatic updates, or if it is running
an older Windows or Mac OS, you will need to update it manually. Please
see http://www.cit.cornell.edu/computer/system/daylight.html

If you use other networked devices, such as a smartphone or PDA, you may
also need to update them to accommodate this change; look for
instructions from your device's manufacturer.

Not updating your computer may result in problems in mid-March to early
April and again in late Oct. to early Nov. each year when software and
services that interact with your computer's clock are used. (Your
computer will still be adjusting for the old Daylight Saving Time
period, which began the first Sunday in April and ended the last Sunday
in October.)

If you have questions or concerns, please email the Contact Center
at helpdesk@cornell.edu or call 255-8990.

Thank you!

Nancy VanOrman
Cornell Information Technologies

helpdesk@cornell.edu
607 255-8990

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