Purpose: Announce unplanned service outages that affect a large portion of campus.1
This template is used for communicating with end users as well as technical support providers.
1 Some CIT services have existing methods for communicating directly with the users of their services. Outages of those services may be better handled using those methods.
download this information -- Unplanned Service Outage template (MS Word)
From: Information Technologies Special Bulletins
Subject: Unplanned outage - [KEY SERVICE NAMES] -- for example, Unplanned outage - NUBB
OR Issue with [KEY SERVICE NAMES]
Paragraph 1 to include this info:
- Key service names
- Approximate start time of the outage (or when problem was noticed)
- Day and date
- Specify which groups of people, which platforms, and how the services are affected (for example, slow, unavailable, some parts working and others not)
For example: NUBB has been experiencing problems since approximately 8:00 a.m. on Monday, May 4. Users are unable to access the NUBB web site to view their network usage information.
Paragraph 2 to include this info:
- What CIT is currently doing about the issue (for example, CIT is currently investigating the issue; CIT is currently working to resolve the issue)
- Pointer to Current Status of CIT Services page for latest updates
For example: CIT is currently working to resolve the issue. Please check the Current Status of CIT Services web page <http://www.cit.cornell.edu/services/status.cfm> for the latest information.
[Additional paragraphs as needed to provide adequate detail on the impact of the outage.]
Thanks for your patience and understanding.
Person's name (OPTIONAL)
Cornell Information Technologies
CIT division or group (OPTIONAL)
E-mail address (OPTIONAL)
URL (OPTIONAL)
For example:
Cornell Information Technologies
Network and Communication Services