Communication & Outreach is a group with multiple missions:

Account Management

We create opportunities for collaboration and we build partnerships between Cornell departments and CIT to assist with meeting Cornell's IT needs.... (more detail)

Communication

We help CIT and OIT communicate with Cornell about the organizations' products, services, programs, and initiatives... (more detail)

Market Research

We use market research tools, like surveys and focus groups, to explore and more clearly understand what the Cornell community wants and needs its IT environment to be. Understanding clients' objectives and choosing the right market research tool for the job is always our first step... (more detail)

Each of these functions stands as an independent service, but we also find ways to blend them. For example, we can:

• Conduct a survey before developing a communications campaign to identify current levels of awareness or understanding.
• Adjust formal campus communications to help address issues we hear about in focus groups.
• Use customer feedback to assist product/service owners with communicating about their services. Feedback from Market Research and Account Management clients contributes to this process.
  

Communications & Outreach also created and maintains a product management guide called "How to get CIT support services: A guide for CIT product and service managers," which is a resource for obtaining support services within the ATSUS division. This guide was last updated in December 2007.