Find it support issues

PROBLEM: No hits, or a failed search (error message) for a database. This may occur for a number of reasons:

• There may be a problem with the WebFeat connector for the database. These problems can occur for a number of reasons, but are typically due changes to the native interface that WebFeat has not yet adjusted for.
• Simultaneous user limits may have been reached for a particular database.
• The database itself may be unavailable.

SOLUTION: Check the native interface in question. If the same error message is received there, the issue lies with the native interface itself. If the native interface works properly, but the error continues in WebFeat, alert WebFeat support with the database name and the error message received. Include any action that you have done, such as attempting to replicate the issue in the native interface.