As of 12/6/16, this is the support work flow for both break/fix AND for feature/change requests. |
Chemistry IT staff will discern if an issue is something we can do something about. Since we run the servers, we can reboot Quickbooks, and we have solved simple problems in the past, etc.. Or it may be something that we must instead seek Brightwork’s expertise.
If Chemistry IT cannot fix the problem or craft an acceptable work-around, we will put in a request to Brightworks either for a fix (if about 1-2 hours of billable time) or an estimate (if expected to be more than 2 hours billable time).
Chemistry IT staff will discern if an issue is something we can do something about. Since we run the servers, we have solved problems in the past. Or it may be something that we must instead seek CIT PHP support’s expertise.
If problem is with the Linux web server, try to either fix ourselves, or request help from CIT PHP support. (We can elaborate this section's processes once CIT fully supporting the PHP code.)
Dates | Notes |
---|---|
8/29/16 until 12/6/2016 | Dave, not Oliver, had been the point-person to Brightworks. The two requested issues initiated unfortunately remained unresolved for the duration of this time (~3 months). |