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Account Managers build and maintain relationships, create opportunities for collaboration and assist in building partnerships between Cornell departments/units and CIT in support of their IT needs.
Our focus
- Serve as a point of contact for CIT requests and issues requiring additional coordination or assistance. Act as an advocate in that AM strives to understand and represent the customer's IT needs
- Assist in managing the health of the overall relationship between the customer organization and CIT
- Assist in aligning the business direction of both the customer organization and CIT
[Our Services]
- Build and maintain client relationships
- Group facilitation
- Issue resolution
- Identify opportunities for common IT solutions
- Organize cross-functional CIT resources
- [Account Management Client List]
([more detail...])
Internal Account Management
- Serve as a point of contact for ATSUS services & specific client questions
- Better communication between CIT divisions & ATSUS
- Less confusion over expectations, roles, contacts, and project status
- [CIT Division List]